Strategic Customer Success Manager (Fully Remote)

• Own a portfolio of 8-10 strategic enterprise accounts with $8-10M in annual contract value.
• Drive retention, expansion, and executive relationships while partnering with Sales, Implementation, and Risk teams.

What You'll Do:

• Build and execute strategic account plans aligned to customer priorities.
• Lead executive business reviews and independently manage complex renewal and upsell cycles.
• Use data and MEDDICC to identify expansion opportunities and keep Salesforce accurate.

Who You Are:

• 7+ years of experience in enterprise customer success or account management.
• A trusted advisor to VP and C-level executives with strong analytical and communication skills.
• Comfortable with fraud, payments, and machine learning concepts.

Signifyd

Signifyd provides AI-powered fraud protection for online retailers, helping them approve more orders and reduce risk. Trusted by thousands of merchants globally, it processes billions of transactions yearly with a values-driven culture.