Strategic Customer Success Manager (Fully Remote)

• Reporting to the Director, Customer Success, this remote role drives customer health, revenue growth, and expansion for Trulioo's top enterprise clients.
• You will act as a trusted advisor and strategic partner, bridging customer needs, product capabilities, and evolving use cases.

What You'll Do:

• Own the creation and execution of customer success plans, serving as the primary contact for high-profile accounts.
• Lead complex escalations, drive product adoption, and influence roadmap strategy as the voice of the customer.
• Mentor the CSM team and use AI to analyze usage trends, prepare QBRs, and improve workflows.

What You'll Bring:

• 7+ years of customer success or account management experience in B2B SaaS, ideally in fintech, compliance, or e-commerce.
• Strong executive presence, exceptional communication, and ability to manage multi-million-dollar enterprise accounts.
• Expertise in identity, KYC, fraud prevention, and a working fluency in AI tools for account management.
• Comprehensive benefits including health, dental, vision, retirement plans with company match, PTO, and parental leave.
• Flexible remote work with access to wellness workshops, Headspace, and an annual education & training stipend.

Trulioo

Trulioo is a global leader in digital identity verification, enabling businesses to onboard customers, reduce costs, and fight fraud by verifying over 5 billion people and 700 million business entities across 195 countries. Headquartered in Vancouver with offices in San Diego and Dublin, Trulioo is a people-first company recognized as a BC Top Employer, fostering a collaborative and inclusive culture.