Serving as the primary engineering escalation resource for assigned strategic customers, the full-time Strategic Customer Engineer will investigate complex technical issues, validate product behavior, and collaborate with various teams to drive resolutions in a fully remote environment. Key responsibilities Investigate advanced product, integration, system, and environment issues using logs and testing Partner with Support, Technical Account Management, and Engineering to resolve complex customer issues Document defects and provide practical workarounds to maintain customer operations during issue resolution Required qualifications Strong hands-on troubleshooting experience with complex enterprise customer issues Technical depth across products, integrations, and system behavior Ability to isolate root causes and reproduce issues effectively Experience collaborating across Support, Services, and Engineering teams Demonstrated customer-focused urgency and professionalism in technical problem-solving
Strategic Customer Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.