Strategic Accounts Technical RepresentativeSeaman Corporation is seeking a Strategic Accounts Technical Representative to join our Commercial team! This position will report to the Senior Strategic Accounts Technical Representative.POSITION SUMMARYThis position provides technical support for Strategic Business Account projects, interacting with customers such as Authorized FiberTite Applicators, General Contractors, building owners, architects, engineers, and roofing consultants. This position will handle both international and domestic projects, collaborating with local FiberTite Technical Representatives to ensure successful outcomes.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Coordinating technical support for Strategic Projects or portfolio of projects based on region or Strategic Account needs.Conduct in-progress roof site visits to monitor installation quality, ensure adherence to roofing practices and specifications, and address any issues or concerns during installation.Provide ongoing communication regarding project status and assist the Strategic Account Project Manager and team with issue resolution.Collaborate with Owner Representatives, General Contractors, Architects, Consultants to address and resolve project related issues.Offer technical assistance to FiberTite Strategic accounts and technical team as needed.Work closely with local FiberTite Technical Representatives to ensure project needs are met.Train Seaman Corporation's Authorized Applicators, and FTR associates, on the correct use and installation of FiberTite products and roofing systems.Conduct final inspections of FiberTite Roof System installations to confirm compliance with technical and warranty requirements per FiberTite guidelines.Support Strategic Account Business Development Managers and sales teams with technical assistance with their sales efforts.Investigate warranty claim issues, including performing necessary repairs as directed by FiberTite Warranty Services.Adhere to company expense and vehicle policies.Follow all environmental, safety, and company guidelines to ensure compliance.Maintain consistent communication with FiberTite Technical Services team to ensure project coordination and knowledge sharing.REQUIRED QUALIFICATIONSHigh school diploma or general education degree (GED).5-10 years of experience in a technical or product management related position in the single-ply roofing market, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is desired but not a requirement.Registered Roof Observer (RRO) is desired but not required.Basic PC skills, i.e., Word Perfect, Excel Spreadsheet, email, Internet.Ability to read and understand basic construction blueprints, drawings, and specifications, and perform basic estimating.Fundamental knowledge of roofing materials and roofing systems.Fundamental knowledge of roof leak detection methods, and determination of corrective repairs, associated with single-ply roofing systems.Ability to listen & comprehend, and express oneself both verbally in writing, including report writing.Working knowledge of building codes, i.e., FM, UL, Miami-Dade.COMPETENCIESTo perform the job successfully, an individual should be aligned with our company values and demonstrate the following competencies:Do What's RightSafety: Safety is our priority and everyone's responsibility.
If you see something unsafe, you are called to say something.Customer Focus: We are in business for the customer. Our (internal and external) customers deserve our focus, and we can create solutions that solve their needs.Integrity: Our words and actions reflect our values, and we hold respect for all individuals.Work TogetherCollaboration: We must share openly with one another, listen actively, and seek to understand the needs of our colleagues. We will respect diversity and work to find common ground.Teamwork: We will trust the person and attack the process.Create SolutionsEntrepreneurism: Act with a spirit of entrepreneurism, challenge the status quo, and find innovative solutions to our obstacles.Continuous Improvement: Everyone is an advocate for continuous improvement. Be willing to learn something new and accept that failure is a part of the process.Results: At the end of the day, results are what drive us forward.
Hold yourself accountable to remove roadblocks and focus on the outcome over the activity.SUPERVISORY RESPONSIBILITIES: NoneTRAVEL REQUIREMENTS: 70-80%The salary range for this position is $73,000–$109,000. This salary range is provided in good faith and reflects the range the Company reasonably expects to pay for the role at the time of posting. Actual compensation may vary based on factors such as experience, skills, education, job-related knowledge, and geographic location. This position may also be eligible for incentive compensation and benefits.Seaman Corporation is an EEO Employer.Seaman Corporation provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.Seaman Corporation is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.If you require reasonable accommodation, as a candidate for employment, please inform Human Resources.