Strategic Account Manager

Account Manager, Strategic Accounts (Mid-market) – Mortgage Technology

Remote | Full-time | Base + Commission

Be the trusted advisor to high-value mortgage clients. You’ll own the post-sale relationship, protect and grow revenue, and make sure clients get the full value of the technology they rely on.

What you’ll do

• Own the relationship for a portfolio of strategic accounts, working with executive and senior leaders
• Build account plans that tie client goals to our solutions
• Track account health, adoption, and satisfaction to spot risks and opportunities early
• Lead escalations through to resolution
• Support renewals and partner with Sales to expand accounts
• Rally Product, Implementation, Support, and Client Success teams around client outcomes
• Hit retention, growth, and satisfaction targets

What you bring

• 7+ years in strategic account management, customer success, or other client-facing roles
• Strong knowledge of mortgage, mortgage servicing, lending operations, or mortgage technology
• A track record of managing executive-level relationships and hitting retention and revenue goals
• 2+ years leading cross-functional teams or initiatives
• Strong presentation, negotiation, and problem-solving skills
• Bachelor’s degree or equivalent experience (MBA preferred)

Why this role

• Real ownership of strategic relationships
• Commission plan that rewards results
• Remote position