Assistant Store Manager
Job Type
Full-time
Description
When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.
How You’ll Make a Difference
You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. The Assistant Store Manager is the first‑line representative to the William Warren Properties customers in the Store Manager’s absence. This position is responsible for maintaining the daily operations of a site and supporting the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service as required.
- Compensation and Bonus
- $16.00 - $17.00 per hour + Competitive Bonus Potential
- Assist customers by actively listening to their unique situation and recommending solutions that meet or exceed their needs.
- Become a subject‑matter expert on self‑storage and explain it to customers.
- Manage all aspects of the rental process, including:
- Converting a sale
- Taking payments
- Selling merchandise
- Offering insurance
- Assisting customers with truck rentals at some locations
- Participating in collecting past‑due accounts
- Guiding WWP customers on their journey
- Manage operational activities, such as:
- Inspecting stores daily, including lock checks
- Maintaining an impeccable facility
- Performing minor maintenance and custodial duties; cleaning vacated units promptly
- Contacting vendors for routine maintenance and repairs
- Handling cash accurately, balancing receipts, posting payments, and processing bank deposits promptly
- Assist with post office errands
What Makes This Opportunity Awesome
- Make a difference and have a positive impact.
- Help people by listening and understanding their challenges.
- Ease concerns and consult with them to find an optimal storage solution that fits their needs.
- Promote a team‑first environment that values guest service.
- Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of many growth opportunities.
- Contribute creatively to the organization’s success by generating new and useful ideas.
About You
- Preferred 1+ years in Customer Service/Sales experience
- Tech savvy is a plus
- Experience in cash handling required
- Must be available on weekends
- A huge passion for guest service and sales
- Strong teamwork and motivational support
- Positive, outgoing personality
- Insatiable appetite to learn new things
- Strong accountability and work ethic
- Experience in the retail or service industry preferred
Physical Demands and Work Environment
- Ability to walk, bend, stand, and stoop frequently
- Lift up to 35 lbs. frequently; push up to 50 lbs. frequently
- Lift above head frequently
- Work weekends as needed or required
- Operate tools and maintenance equipment using manual dexterity
- Communicate in written and verbal format frequently
Additional Perks for Eligible Employees
- Medical, Dental and Vision
- 401(k) with Matching Contributions
- Paid Time Off (PTO)
- Holiday Perks
- Performance-based Bonus
- Team‑building Events & Activities
- Employee Assistance Program
- Pet Insurance
Equal Employment Opportunity
WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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