Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.
Duties and responsibilities:
- Diagnose, troubleshoot and repair devices.
- Provide recommendations for problem resolution.
- Explain complex technician issues to customers in a non-technical, simple to understand manner.
- Sell Home+ insurance program through Asurion.
- Meet or exceed sales goals.
- Provide repair and replacement estimates to customers.
- Ensure that all repairs meet or exceed uBreakiFix quality standards.
- Greet customers in a friendly manner and maintain a positive, fun work environment.
- Answer phone calls with a professional, courteous and friendly demeanor.
- Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
- Keep track of all devices and inventory while safeguarding all store stock.
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
- Maintains the cleanliness and professional appearance of the store.
- Other duties as assigned.
Qualifications:
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well individually
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver’s License
- Ability to pass driving, drug, and background screening
Benefits:
- Medical, Dental, and Vision Benefits
- 401K Retirement
- Paid Sick Days
- Paid Vacation Days
- Bonuses
- Commissions
- Points (Redeemable for Prizes)
- More, much more!