Store Manager

About the Company

At Movado Group, we are committed to building the strongest brands in the industry. Our people are fueled by a creative spirit and a drive for excellence that is reflected in every aspect of our business.

Responsibilities

• Achieve financial objectives for the store, including meeting or exceeding sales goals and ensuring expense budgets are met
• Set sales goals for all store associates and monitor performance against these goals
• Analyze store performance through business analytics and implement programs to enhance performance
• Recruit, hire, train, evaluate, and counsel store employees to ensure peak performance
• Schedule, organize, and assign employees, and follow up on their work results to maximize store performance
• Maintain and enhance staff performance through continuous training and coaching
• Identify current and future customer requirements by establishing rapport with potential and actual customers and ensure excellent CRM practices
• Conduct regular performance evaluations and communicate appropriate improvement plans
• Resolve customer issues or complaints in a timely manner and determine optimal solutions that result in customer satisfaction
• Ensure that all store employees maintain the store in accordance with company standards
• Provide exceptional customer service and ensure all employees within the store also provide exceptional customer service
• Conduct regular store meetings to keep staff informed of all store and corporate issues
• Communicate, implement, and manage store marketing and merchandising programs
• Execute and monitor loss prevention and shrink programs in accordance with corporate policies
• Oversee all store operational issues and administrative duties and ensure the timely opening and closing of the store
• Maintain the stability, security, and reputation of the store by complying with corporate, legal, and security requirements
• Regularly communicate and coordinate with the appropriate corporate personnel in operations of the store

Requirements

• Minimum 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion, accessories, specialty, and/or luxury retail
• Strong sales background
• Open availability and flexibility to work according to the needs of the business
• Strong business acumen and use of business analytics
• Superior skills in managing employees with an ability to develop and mentor as it relates to sales performance
• Excellent interpersonal and communication skills
• Proven ability to build a culture focused on success and teamwork
• Intermediate computer skills

Benefits

Competitive compensation, employee discount, time off and benefits package, including an annual rate ranging from $62,000 to $75,000 and commission on sales.

Equal Employment Opportunity

Movado Group is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.