Store Manager

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. You thrive in a competitive atmosphere while having fun with your team. If you love helping others grow to their full potential and consistently deliver results, Victra is the place for you.

This is an hourly role. You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will drive high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will motivate your team to do their best in every guest interaction.

Responsibilities

On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor, coach them one on one, and motivate them to reach the next level of performance.

• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Taking directions from District Manager on day-to-day operations
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in a timely manner as per company standards
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality
• Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store
• Leading store merchandising and planogram compliance in accordance with company expectations
• Completing store opening and closing activities
• Collective responsibility on attaining store targets daily/weekly/monthly

You Will Need To Have

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1‑2 years of experience in Customer Service or leadership role
• Management experience in a commission‑based sales environment
• Proven history of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high‑performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds
• Ability to stand for extended periods of time

Training Requirements

Employees must attend and complete a 2‑week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer‑based training courses will be required throughout employment.

Equal Employment Opportunity

We’re proud to be an equal‑opportunity employer and celebrate our qualified candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.