Store Manager

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.

About This Role

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. The role is based at the Del Amo Shopping Center studio location.

Customer Experience

• Create a warm, welcoming, celebratory atmosphere and greet customers.
• Work shoulder‑to‑shoulder on the selling floor, leading by example and delivering celebratory customer service.
• Help customers and their friends and family choose and style their ears with Rowan jewelry.
• Handle customer inquiries, concerns, and complaints with professionalism and a focus on satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic, and appointments.

Leadership & Team Management

• Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates.
• Accountable for meeting studio targets and overall performance, driving revenue growth and setting clear expectations.
• Foster a positive and inclusive team culture that reflects Rowan’s values and mission.
• Schedule staff within labor allocations to ensure optimal coverage while maintaining payroll accuracy.
• Recruit for open studio positions.

Operations & Sales

• Oversee all aspects of inventory management, ensuring compliance with policies and standard operating procedures.
• Meet or exceed individual and studio sales targets and performance metrics, including average order value, revenue to target, and LTV.
• Drive sales and profitability through optimized appointments, inventory sell‑through, and proper daily team coverage.
• Ensure visual merchandising standards are met and that product presentation reflects brand guidelines.
• Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
• Keep the studio and selling floor neat, clean, organized, and reflective of brand image.

Training & Development

• Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards, and product knowledge.
• Leverage coaching and feedback to continually develop a diverse studio team.
• Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.

Administrative Duties

• Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
• Ensure studio budgets, track expenses, and meet financial targets.
• Coordinate with corporate teams on marketing initiatives, product launches, and other company‑wide activities.
• Proven experience in a retail management role for 3-5 years, preferably in a similar service‑oriented environment.
• Proven strong leadership skills with the ability to inspire, motivate, and develop a team.
• Proven track record of driving sales and optimizing store profitability.
• Excellent customer service skills with a passion for creating memorable experiences.
• Ability to work a flexible schedule, including weekends and holidays.
• Thrives in a fast‑paced environment, able to adapt to multiple priorities while ensuring daily standards and financial goals.
• Comfortable using technology, software systems, and POS.
• Deep understanding of retail operations, including inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Knowledge of health and safety regulations, particularly related to piercing, is a plus.
• Excellent verbal and written communication skills.
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
• Analytical skills, including basic retail math, inventory tracking, and sales analysis.
• Physical requirements: climbing ladders, bending, lifting, pushing, and reaching above and below the waist; lifting up to 25 pounds; standing for a full 8‑hour shift.
• Commitment to reasonable accommodations for individuals with disabilities.

Compensation & Benefits

• Annual base salary: $70,000 – $80,000.
• Paid accrued vacation and sick time for full‑time employees.
• Medical, dental, and vision health plans for full‑time employees.
• Employee Assistance Program (EAP) resources.
• 401(k) and Roth IRA plans.
• Generous employee discounts on products and services.
• Team member referral bonus plan for studio positions.

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex, sexual orientation, gender, gender identity, age for individuals over forty years of age, military and veteran status, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).