Store Manager — Sorrento Boutique
At Viktoria & Woods, we believe in fostering a creative and collaborative culture. Our boutique stylists bring a genuine fashion and styling sensibility, and thrive on building authentic relationships with our customers. We're dedicated to creating a memorable, lasting brand experience in everything we do.
Job Type: Permanent - Part Time
Location: Sorrento Boutique
Job Category: Retail - Store Manager
About The Role
Sorrento is one of our most distinctive boutiques — a destination store. We're looking for a Store Manager who brings genuine seniority to the role: someone who has led a retail team, and who carries the presence to represent the brand at its best. This is a role for someone who has the capability in how to run a high-performing boutique and wants to bring that experience to the brand.
Reporting to the National Retail Manager, you'll lead the Sorrento team, drive commercial performance, and ensure V&W's standards and values are reflected in every customer interaction.
Job Description
What you'll be doing
- Leading the team — coaching and developing your team daily, conducting performance reviews, and building a culture where staff feel valued and recognised. You'll also lead recruitment and onboarding, with an eye for internal growth opportunities.
- Driving the business — owning sales targets and KPIs, rostering your team, managing stock and stocktakes, and problem-solving with your direct line manager when needed.
- Owning the client experience — building and maintaining a strong VIP base, ensuring your whole team sets the tone for exceptional service.
- Operating the boutique — visual merchandising, store presentation, maintenance issues, and WHS compliance, all handled promptly and to V&W compliance standard.
What We're Looking For
- A confident, experienced retail leader — 3+ years managing a fashion retail store (or equivalent senior 2IC experience) — ideally with exposure to a premium, luxury or high-touch retail environment.
- Genuine capacity and polish in dealing with V&W clientele; someone who can hold their own with VIP customers and bring credibility to the role from day one.
- A track record of developing and retaining strong teams.
- Comfort with retail systems such as Kepler and AP21 (preferred), and training platforms like Elmo (a bonus, not essential)
- Availability to work a Tuesday–Saturday roster.
What's On Offer
- Competitive salary
- Career development opportunities
- Generous wardrobe allocation
- 50% staff discount on Viktoria & Woods product
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