Store Manager

Description

A Good Feet Store Store Manager is responsible for the overall operations of a Good Feet Store, overseeing sales, customer service, staff management, inventory control, and ensuring a positive customer experience by providing expert advice on foot care products, particularly focusing on personalized orthotics, while maintaining compliance with company standards and driving sales goals within the store .

Key Responsibilities

• Sales Leadership:
  • Achieve sales targets by motivating and coaching sales associates to effectively present and sell personalized orthotics and other foot-related products.
  • Conduct sales meetings, set individual sales goals, and track performance metrics.
  • Provide expert knowledge on foot health and product benefits to customers.
• Customer Service:
  • Foster a customer-centric environment by ensuring exceptional customer service standards are met.
  • Address customer concerns promptly and professionally, resolving issues to maintain customer satisfaction.
  • Build strong customer relationships through personalized consultations and follow-ups.
• Staff Management:
  • Hire, train, and develop a high-performing sales team.
  • Conduct performance reviews, provide feedback, and address employee concerns.
  • Assign tasks and responsibilities to ensure smooth store operations.
• Operations Management:
  • Oversee inventory management, including stock levels, ordering, and preventing stock discrepancies.
  • Maintain visual merchandising standards to create an appealing store environment.
  • Ensure compliance with company policies, procedures, and safety regulations.
• Marketing and Promotion:
  • Implement marketing strategies to attract new customers and drive foot traffic.
  • Participate in community events and promotions to increase brand awareness.
  • Analyze sales data to identify trends and adjust marketing tactics accordingly.

Required Skills and Qualifications

• Strong sales and customer service skills with a proven track record in retail
• Leadership and team management experience
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed business decisions
• Retail operations management experience preferred

Salary

• Average annual salary $66,000 - $94,000 including personal and store commission
• Starting pay is $25.00 per hour plus personal and store commission
• Personal commission is tiered 2-5% per pay period
• Store commission is tiered 1/2-2% per pay period