Store Manager - Route 60

• Location 3000 Parkway Drive,Huntington, WV, 25705,United States
• Base Pay $16.00 / Hour
• Other Compensation Benefits: 401(k), 401(k) matching, Dental insurance, Employee discount, Health insurance, Life insurance, Paid time off, Retirement plan, Vision insurance Supplemental Pay: Bonus pay
• Job Category Retail
• Industry Non-Profit (DGR) Donated Goods Retail
• Employee Type Full Time
• Required Degree High school
• Manage Others Yes

Contact information

• Phone

Job Purpose: The Store Manager is responsible for overseeing the day-to-day operations of the facility. This position supervises staff, volunteers, community service workers, etc. by performing the following duties.

Requirements

Summary

Position Summary

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail store. This role drives sales and production goals, ensures operational excellence, and leads a team of employees, volunteers, and program participants in delivering outstanding customer service while supporting the organization’s mission.

The Store Manager is accountable for store profitability, compliance, team development, and creating a positive, inclusive work environment.

Key Responsibilities

Plan, prepare, and manage employee work schedules

Assign team members to appropriate duties to ensure smooth daily operations

Coordinate and direct merchandise preparation, pricing, and display standards

Monitor cash handling, daily transactions, and reconciliation procedures

Ensure compliance with security, sales, and recordkeeping practices

Transport store funds to and from the bank

Receive and respond to alarm calls (must maintain personal phone service)

Maintain a clean, safe, and organized retail environment

Orient new hires on emergency plans and procedures

Leadership & Team Management

Interview, hire, train, and develop store employees

Plan, assign, and direct work responsibilities

Conduct performance evaluations and provide ongoing coaching

Recognize strong performance and address performance concerns when necessary

Support and implement performance improvement and corrective action processes

Address employee and customer concerns professionally and effectively

Assist with new hire onboarding paperwork for employees at assigned location

Customer & Community Experience

Model exceptional customer service standards

Respond to customer complaints or inquiries promptly and professionally

Foster a welcoming environment for customers, donors, and community members

Support inclusion and engagement of individuals with disabilities and those facing barriers to employment

Supervisory Responsibilities

Directly supervises employees within the assigned retail location. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include:

Interviewing, hiring, and training employees

Planning, assigning, and directing work

Rewarding and disciplining employees

Addressing complaints and resolving problems

Qualifications

High school diploma or GED required

Minimum three years of retail management or related supervisory experience preferred

Work Schedule Requirements

Must be able to work evenings and weekends as business needs require

Strong leadership and team development skills

Excellent customer service and communication abilities

Ability to read and interpret safety rules, operating instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to effectively present information to customers and employees

Strong mathematical skills, including calculating discounts, percentages, and commissions

Sound judgment and problem-solving ability

Proficiency with Microsoft Word and Microsoft Outlook

Certificates & Licenses

Valid driver’s license or reliable transportation

CPR certification (or ability to obtain)

Additional Skills

Ability to work effectively with individuals with disabilities and disadvantaged populations

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this position, the employee is regularly required to:

Stand and walk for extended periods

Use hands to handle merchandise

Reach with hands and arms

Lift up to 10 pounds regularly, 25 pounds frequently, and up to 50 pounds occasionally

Bend, stoop, kneel, crouch, or climb as needed

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Regular exposure to retail environments, including moderate noise levels

Occasional exposure to outside weather conditions

Possible exposure to dust, fumes, or airborne particles

401(k) eligibility after one year of employment

Medical, dental, and vision insurance options

Employee merchandise discount

Sick leave, vacation, and holiday pay

Incentive opportunities based on store performance