Store Manager

Position Overview

Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. They must motivate, train, and develop store team members to qualify for open positions.

Job Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Establish and sustain a strong customer‑service culture.
• Implement strategies to meet store goals and objectives.
• Recruit, develop, and motivate staff to exceed internal and external expectations.
• Ensure compliance with federal, state, and local regulations.
• Analyze financial statements and trends to increase and maximize sales.
• Supervise the team’s activities, including transaction processing, cash drawer maintenance, and cash‑handling procedures.
• Coach and develop employees following career‑development plans set by the District Manager.
• Conduct community marketing to increase market share and store revenue.
• Resolve customer complaints.
• Control labor hours, manage cash, and conduct store audits.
• Review Operations Bulletins, News Communications, and training materials to ensure understanding of current policies and procedures.
• Maintain a neat and clean store environment.
• Perform other duties as assigned.

Job Requirements

• Minimum of two years of management experience in hospitality, financial services, retail, or restaurant.
• Must be willing and comfortable engaging with customers.
• Must develop positive relationships with customers and colleagues.
• Must possess strong drive to exceed corporate initiatives and inspire excellence.
• Must have excellent verbal, written, and presentation communication skills.
• Must demonstrate high‑energy, collaborative leadership expertise.
• Must present professional appearance and demeanor.
• Must be honest and possess integrity.
• Must have English fluency.
• English/Spanish bilingual is a plus.

Working Conditions and Physical Requirements

• Must sit and/or stand for extended periods.
• Must lift up to 15 lbs. with minimal assistance.
• Must work in restrictive spaces, maintaining concentration in a busy environment with moderate‑to‑high noise levels.
• Must manage several projects simultaneously, handling frequent interruptions from customers.
• Must possess English fluency.
• Must be English/Spanish bilingual (plus).

Benefits

Eligible team members receive medical, dental, vision, 401(k), vacation, advancement opportunities, and ongoing training.

Mandatory Statements

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