Store Manager - Retail Region #1 Bench

JOB SUMMARY

Bench Store Manager responsible for meeting financial goals to generate income and donations for Goodwill of Colorado. Must be an empowering leader managing operational departments and inspiring staff. A hands‑on professional who “rolls up sleeves” to achieve success.

Accountable for budgeting, financial reporting, profit & loss, merchandising, donation collection, loss prevention, point‑of‑sale systems, product quality control, and ‘sweet‑spot’ pricing. Builds community rapport and maintains an attitude of gratitude that empowers staff to meet their professional and personal goals.

ESSENTIAL FUNCTIONS

Store Manager

• Works closely with other Retail Store Managers and reporting Director to set goals and objectives to increase sales and donations.
• Responsible for developing and delivering store budget.
• Refines operational procedures toward achieving maximized expense to revenue ratios.
• Conducts store meetings to ensure staff members are aware of expectations and are on track to achieving goals.
• Promotes safety to all employees ensuring adherence to OSHA and CARF standards.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Empowers, leads, and manages store staff, ensuring safety, productivity, and success.
• Directly responsible for the hiring, performance management, employee goal setting, and recommendations toward termination related to the employees in at least one department.
• Maintains up-to-date knowledge of and adheres to Goodwill policies, the Employee Handbook, safety standards, and all applicable policies.
• Oversees all retail store functional areas to include: sales floor, store front, donation center, production areas, moving product internally, storage facilities, and E‑Commerce area.
• Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
• Ability to be on call for alarm notifications after hours.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Bench Manager

• The Bench Manager role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area.
• Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.

QUALIFICATIONS

Education:

• A bachelor's degree is preferred or equivalent combination of education and experience.

Experience:

• Minimum 3 years' experience as a Store Manager (or similar) with experience in being accountable and responsible for the success of the business, operations, and financial results.

Other:

• Must be a high energy/strategic thinker.
• Proficient in the utilization of office equipment, office software (Word, Excel) and web-based applications (UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (Outlook).
• Organizational skills to manage multiple projects, people, and retail store functions.
• Ability to work within a deadline‑pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes and environment, to include deadlines, quality control, working in a quick and efficient manner, and empowering staff to produce product timely.
• Ability to create, review, and understand statistical information to increase the success of the retail store.
• Understanding of the creation and implementation of a budget.
• Must possess the ability to adapt, adjust, and mold to changing circumstances.
• Ability to make difficult decisions and accustomed to being held accountable for overall retail store performance.
• Conduct performance feedback and reviews developing internal talent and driving organizational goals.
• Ability to develop a succession strategy to train, develop, and identify talent and leadership.
• Experience and ability to empower a team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• Ability to communicate to all levels within the organization.
• An interest and empathy for people with disabilities and disadvantages.
• Able to obtain walkie stackers and/or forklift certification to safely operate equipment.
• Ability to move to other stores within their assigned region depending on business needs.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
• Preferred that the incumbent have the ability to drive for company business.

PHYSICAL REQUIREMENTS

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never
• Heavy: 45 lbs & over – OCCASIONALLY
• Moderate: 15‑44 lbs – OCCASIONALLY
• Light: 14 lbs & under – FREQUENTLY
• Heavy: 45 lbs & over – OCCASIONALLY
• Moderate: 15‑44 lbs – OCCASIONALLY
• Light: 14 lbs & under – FREQUENTLY
• PUSHING/PULLING – FREQUENTLY
• Above Shoulder – OCCASIONALLY
• At Shoulder – OCCASIONALLY
• Below Shoulder – OCCASIONALLY
• TWISTING – OCCASIONALLY
• BENDING – OCCASIONALLY
• KNEELING/CRAWLING – OCCASIONALLY
• SQUAT – OCCASIONALLY
• Use of legs only (stairs) – OCCASIONALLY
• Use of arms & legs (ladders) – OCCASIONALLY
• Heard continuously
• Visual, close – FREQUENTLY
• Visual, distant – OCCASIONALLY
• Visual, depth perception – FREQUENTLY
• Simple grasping – FREQUENTLY
• Fine Manipulation – CONTINUOUSLY
• Repetitive Movements – CONTINUOUSLY
• Walking – FREQUENTLY
• Standing – FREQUENTLY
• Sitting – FREQUENTLY
• Speaking – CONTINUOUSLY
• Driving – OCCASIONALLY

BENEFITS

Full‑Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.

Positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.

All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program eligible employer.

EEO STATEMENT

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify. We promote a Safe & Drug‑free Workplace.