Store Manager

Join the Pacsun Community

Co‑created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community.

About the Job

The Store Manager is responsible for cultivating and leading a customer‑focused, sales‑driven, profitable and productive store. The Store Manager owns all aspects of the in‑store presentation and operational functions of the store, leading the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company’s strategies and goals.

The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

A Day in the Life – What You’ll Be Doing

• Prioritize and delegate tasks to meet all selling, visual, and operational needs
• Build product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Support and execute all product, visual, and marketing directives, maintaining standards set by the company
• Maintain a clean, well‑organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipate and determine customer needs and “solve for yes” to ensure customer satisfaction
• Foster an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
• Be accountable to self and others for achieving all company sales, metric and operational goals
• Understand key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Create shortage action plans to minimize loss and achieve shrinkage goal
• Drive and execute all digital sales strategies including ship‑from‑store and BOPIS within the store
• Communicate store and customer feedback to the District or Market Manager to grow the business
• Consistently coach the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
• Performance‑manage under‑performing members of the team by partnering with their supervisor and, when required, HR
• Reflect the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Demonstrate willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

What It Takes to Join

• Passion for product, brands, fashion and trends
• Four‑year college degree or equivalent preferred
• Must be at least 18 years of age
• Effective written, verbal and presentation skills
• Strong interpersonal and communication skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Excellent time‑management skills
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

Developing the Community / Leadership Qualities

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross‑functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Physical Requirements

• Must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
• Must frequently sit/stand for long periods of time and climb ladders as needed.
• Must be able to talk or hear, sit, stand, walk, use hands to finger, handle or feel, and reach, twist or squat.
• Ability to maneuver around sales floor, stockroom, and office areas.
• Specific vision abilities required: close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Hotel, airplane, and car travel may be required.

Position Type / Expected Hours of Work

This is a full‑time position. As a national retailer, flexibility with work schedule (ability to work weekends, nights, peak holiday periods) is required.

Other Considerations

It should be noted that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Management

Industries

Retail