Store Manager

Job Summary

A dynamic leader who reflects the company’s ethos around people, processes, operations and brand advocacy. The leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals.

Compensation

Total Compensation Range: $60,000 – $95,000 per year (inclusive of base, commission and bonus). Base Pay: $60,000 per year. Commission & Bonus: Earn more with uncapped commission on written sales (3% on La‑Z‑Boy Design Sales and 2% on other sales). Monthly bonus opportunity of up to $1,500 based on defined group sales goals.

Key Responsibilities

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Lead and supervise the entire employee life cycle, including recruitment, selection, training, development, succession planning, and maintaining a top‑performing team.
• Enhance employee engagement, nurture a positive workplace culture, and build effective teams.
• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations.
• Learn, model and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
• Model and teach product knowledge; champion the company’s brand strategy and first‑class customer experience.
• Align merchandising, pricing, and product flow to company standards.
• Uphold brand visual standards in the store, ensuring cleanliness in employee and customer areas.
• Leverage store visit forms and host regular weekly, monthly, and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotion and events along with projects as needed for market and company improvement.

Scope & Impact

The position holds significant influence over the store’s financial health, team morale and development, operational efficiency, and overall customer experience and reputation in the community. Store revenue up to $5million per year; leadership of up to 15 direct reports.

Minimum Requirements

• Education: bachelor’s degree or equivalent experience.
• Experience: 3–5 years in a retail environment with a sales emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule including evenings, weekends, and holidays.

Preferred Requirements

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal and communication skills; experience building effective relationships.

Supervisory Responsibilities

Up to 15 direct reports.

Physical Demands / Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Benefits

• Medical, Vision, Dental and Basic Life Insurance.
• 401(k) retirement plan with company match up to 6%.
• Paid time off: 9–11 paid holidays each year, two weeks’ prorated vacation as a new hire, and personal time (non‑exempt) or state‑mandated sick time.

Equal Opportunity Employer

La‑Z‑Boy Incorporated is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status. Applicants requiring reasonable accommodations due to disability may request accommodations by emailing or calling 734‑242‑1444.