Store Manager

Position Overview

The Assistant Store Manager will collaborate closely with the Store Manager to support and execute all company initiatives, foster teamwork, and maximize store profitability.

Responsibilities

• Support and partner with the Store Manager to complete daily operations in a timely manner.
• Employ an innovative and entrepreneurial mindset to utilize available tools and develop creative approaches that drive results.
• Act as a brand ambassador in the local market, participating in charity events, mall initiatives, and local associations to build brand loyalty.
• Understand and use all retail systems and reporting tools.
• Maintain inventory control and loss prevention, assisting with quarterly inventory.
• Oversee daily operational duties, including opening, closing, returns, and customer complaints.
• Complete operational tasks according to Johnny Was standards, including sales and service expectations, payroll, and human resources.
• Implement and maintain company standards and practices, ensuring effective communication to the entire team.
• Maintain interior and exterior upkeep of the store with corporate support.
• Assist the Store Manager in sourcing qualified candidates.
• Help train new associates to set them up for success.
• Execute visual guidelines within 72 hours of receipt.
• Communicate all internal business needs and employee issues to the Store Manager in a timely manner.
• Foster an environment of teamwork, collaboration, enthusiasm, and positivity.
• Demonstrate confidence when leading the team and managing the store.
• Take initiative and assume ownership for results of self and the team.
• Evaluate performance of all team members and provide timely feedback for coaching and development.
• Collaborate with the Store Manager to coach and motivate the sales team on a daily, weekly, and monthly basis to meet goals.
• Lead the sales team by example, driving sales efforts and customer service on the sales floor to increase profitability.
• Remain committed to delivering results, staying aware of personal and store metrics, and achieving goals.
• Ensure the team receives all new product knowledge training to strengthen selling skills.
• Model and enforce dress code compliance.
• Consistently achieve personal selling goals, leading by example.
• Prioritize customer and employee experience over workload or tasking.
• Create a warm and inviting environment where clients feel welcomed, engaged, and valued.
• Offer personalized service, including providing a beverage and authentic connection.
• Build repeat business through consistent use of client capture tools, outreach, and follow‑up.
• Address customer issues with patience, offering solution‑oriented support for the highest good of the client.
• Provide an individualized and positive experience for all customers during transactions and returns.

Qualifications

• High School diploma or GED.
• At least 2 years of retail experience, preferably in women’s contemporary fashion.
• Computer skills, including operation of iPad‑based point‑of‑sale systems, email, Microsoft Office, Google Drive, and Dropbox.
• Proven ability to deliver sales results.
• Availability to work retail hours, including days, nights, weekends, and special events.
• Physical ability to bend, stoop, kneel, and lift up to 50 lbs.
• Friendly, outgoing, and team‑oriented personality with strong customer service skills.
• Goal‑oriented, with ownership and accountability for performance.
• Strong leadership skills and effective collaboration with others.
• Excellent organizational, follow‑up, and communication skills.

Equal Opportunity Statement

This company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, or any other characteristic protected by law.

Right to Work Statement

We participate in E‑Verify. Details are available in English and Spanish.