Location: 954 Jewett Ave., Staten Island, NY 10314
Position Overview
Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. They also ensure the team is properly motivated, trained, and ready to fill open positions.
Job Responsibilities
- Maintaining exemplary customer service within the store and building relationships with customers to encourage repeat business
- Establishing a strong customer service culture
- Implementing strategies to help meet store goals and objectives
- Recruiting, developing, and motivating team members who exceed customer expectations
- Ensuring compliance with federal, state, and local regulations
- Analyzing financial statements and trends to increase and maximize sales
- Supervising transaction processing, maintenance of cash drawers, and cash handling procedures
- Coaching and developing the team per career development plans set by the District Manager
- Marketing within the community to increase market share and store revenues
- Resolving customer complaints
- Controlling labor hours, cash, and store audits
- Reviewing all Operations Bulletins, news communications, and training to ensure the team understands current policies, procedures, and changes
- Helping maintain a neat and clean store environment
- Other duties as assigned
Job Requirements
- Minimum of two years of management experience in hospitality, financial services, retail, or restaurant industries
- Ability to engage with customers
- Ability to develop positive relationships with customers and colleagues
- Strong desire to exceed corporate initiatives and inspire excellence in a team
- Excellent verbal and written communication and presentation skills
- High‑energy, collaborative leadership experience
- Professional appearance and demeanor
- Honesty and integrity
- English fluency required; English/Spanish bilingual a plus
Working Conditions and Physical Requirements
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several projects simultaneously and handle frequent interruptions to meet customer needs
- English fluency required; English/Spanish bilingual a plus
Benefits
Medical, dental, and vision coverage; 401(k) plan; vacation; opportunities for advancement; ongoing training. Other benefits include a bonus program.
Pay
$66,300 - $73,100 USD (New York Pay Band)
Core Values
Communication; Customer Focus; Integrity and Trust; Teamwork; Results.
Equal Employment Opportunity
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation, please notify our Recruiting team at
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