Store Manager

Reporting To

Compensation

Competitive Base + Commission (DOE)

Employment Type

Full-Time

Susan Alexandra is seeking a creative, highly organized, and proactive NY Retail Store Co-Manager to oversee and co-lead day-to-day operations and team leadership across our two Manhattan retail destinations: our Upper East Side location and Downtown location.

This role serves as the key operational bridge between brand leadership and the front-line retail experience. The ideal candidate brings a high level of energy, a passion for whimsical design and luxury retail, exceptional team management skills, and a strong track record of sales performance.

NY Retail Store Co-Manager

Susan Alexandra — New York, NY

Position Summary

Position Details

Overview

Role Title

NY Retail Store Co-Manager

Locations

Madison Avenue & Orchard Street (New York, NY)

Reporting To

Founder & Leadership

Compensation

Competitive Base + Commission (DOE)

Employment Type

Full-Time

Key Responsibilities

Store Operations

• Oversee and streamline daily store opening, operating, and closing procedures across both retail spaces.
• Maintain impeccable visual merchandising standards, store aesthetics, and cleanliness that reflect the brand's unique identity.
• Manage stock levels, inventory transfers, stockroom organization, and product replenishment between store locations and our studio.
• Enforce operational compliance, inventory control, and loss prevention protocols.

Team Leadership & Support

• Recruit, train, onboard, and mentor retail sales associates and keyholders.
• Construct optimized weekly schedules that align labor costs with foot traffic and peak shopping hours.
• Lead by example on the sales floor, cultivating an engaging, inclusive, and highly motivated team culture.
• Conduct routine check-ins, performance reviews, and professional growth coaching for staff.

Customer Experience

• Ensure every customer receives a welcoming, memorable, and personalized retail experience.
• Build and retain direct relationships with top clients, VIPs, and brand followers.
• Handle customer inquiries, special custom orders, and service resolutions with grace and efficiency.
  

Sales & Performance

• Drive daily, weekly, and monthly sales targets for both store locations.
• Monitor key retail metrics (conversion rates, average order value, foot traffic trends) to identify revenue growth opportunities.
• Implement effective clienteling strategies and incentive initiatives to exceed revenue goals.
  

Communication & Collaboration

• Serve as the central communication nexus between retail staff, the Founder, and executive leadership.
• Provide clear, actionable regular updates regarding store performance, inventory needs, and customer feedback.
• Partner with the marketing and events teams to seamlessly plan and execute in-store activations, pop-ups, and special collection launches.
  

Schedule & Availability

• Maintain full-time availability, including mandatory weekend coverage, peak retail holiday seasons, and special evening store events.
• Split operational time strategically between 1088 Madison Avenue and 33 Orchard Street based on business needs and event schedules.

Candidate Qualifications

• Experience: 3+ years of retail store management or assistant management experience, preferably in contemporary fashion, boutique luxury, or specialized lifestyle retail.
• Leadership: Demonstrated ability to lead, coach, and inspire an energetic retail sales team.
• Operations: Strong proficiency in POS platforms (e.g., Shopify POS), inventory management tools, and spreadsheet tools.
• Communication: Exceptional verbal and written communication skills with strong attention to visual and interpersonal detail.
• Adaptability: Thrives in a fast-paced, creative, and evolving entrepreneurial environment.