Store Manager: New York

Job Details

Location: BHC Overhead Corp Office – Deer Park, NY 11729

Salary Range: $66,300.00 – $80,000.00

Position Summary

Store Managers are responsible for the complete day-to-day operation of their store. They are responsible for maximizing store sales and profitability, along with managing expenses while ensuring that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A store manager contributes to the growth and development of the management team and store associates. Live the Costellos VisionTo be recognized in the communities we serve, as the most helpful, friendly problem solvers on the planet.

Major Responsibilities

• Ensure all staff are trained and held accountable for their responsibilities, company policies and standards.
• Drive customer loyalty by acknowledging all customers, addressing complaints promptly and ensuring they receive everything needed to complete their projects.
• Make customer service a top priority. Monitor the ECET process daily, complete sales observational checklists for staff, maintain Helpful 101 certification and score 80% or higher on all mystery shops.
• Manage inventory: stay in stock, keep non‑productive inventory minimal, keep all back stock organized and maintain inventory shrinkage at no more than 1.75% of sales. Complete Mango counts 100%, shoot outs after each order and be fully ready for inventory day.
• Communicate sales goals and company announcements with the entire team consistently, clearly and positively.
• Meet budgets on key performance indicators.
• Comply with company merchandising standards, enforcing and monitoring aisle assignments, aisle recovery, POG standards, end‑cap and ad presentations, and ensuring everyday and ad items are priced properly.
• Monitor and grow new and old B2B accounts.
• Optimize operational procedure accuracy, including inventory receiving, accurate HR paperwork and securing all company assets.
• Hire, train and develop retail staff with goals for growth and success, provide performance feedback and recognize accomplishments.
• Create work schedules (within budget) to meet customer demand.
• Delegate daily workload among associates to meet merchandising and visual presentation standards for every aisle, promotional area, impulse area and seasonals.
• Enforce safe and secure workplace policies and procedures.

Physical Requirements

• Walking – frequent on flat surfaces from point to point.
• Standing – constant; all work performed on feet.
• Sitting – infrequent for paperwork in office.
• Stooping – frequent to pick up cartons at floor level.
• Reaching – frequent to a height of 6 feet.
• Lifting – frequent; up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet, must be able to lift up to 25 lbs. comfortably.
• Hand dexterity – frequent; use at least one hand to operate register and complete paperwork.
• Pushing/Pulling – frequent; move hand jacks from place to place.
• Carrying – frequent; up to 50 lbs., up to 10 feet, occasionally more.
• Climbing – infrequent; stairs in storage rooms, ladders.
• Vision – constant; read labels, recognize boxes, safety in working.
• Hearing – constant; safety signals.