Store Manager

• Job Category C-Store
• Employee Type C-Store Exempt

Contact information

• Name Pam Bulson

Description

JOB PURPOSE

This position contributes to Blarney Castle’s success by leading a team of store associates to create and maintain our standards of product quality and service for our customers. The store manager is responsible for managing store operations by being a front of the store leader, connecting with customers, employees and coaching in the moment. Identifies ways to drive results, managing costs and ensuring a welcoming environment that surprises and delights our customers in full compliance with Company standards and federal, state and local laws.

PREFERRED QUALIFICATIONS

1. 1. High school diploma or equivalent is required.
2. 2. Progress toward or completion of a bachelor’s degree in a relevant field is preferred but not required.
3. 3. Five years of relevant work experience, including leadership and supervisory responsibilities.
4. 4. Demonstrated an understanding of basic math skills in order to prepare and interpret operating reports.
5. 5. Able to read, write, and comprehend instructions, procedures, recipes, and training materials. Must also be able to implement these guidelines with the staff.
6. 6. Strong communication skills, in both verbal and written form.
7. 7. Be able to communicate effectively with a wide variety of people, including internal team members, customers and vendors.
8. 8. Demonstrate a management style that can transition easily from down-time to a fast-paced work environment based on business needs.
9. 9. Be able to multi-task, and pivot from one task to another.
10. 10. Able to create and sustain an inclusive team environment.
11. 11. Demonstrated computer literacy in business operations. Experience with Point of Sale, HR and standard Microsoft Office products helpful.
12. 12. Able to work any shift and be available on-call to handle emergency situations.
13. 13. Demonstrated a history of dependable and consistent attendance at work.
14. 14. Have reliable transportation and a valid proof of auto insurance in order to complete banking responsibilities and other off-site business activities.
15. 15. Must be at least age 18 or older due to age restricted product sales.

ESSENTIAL DUTIES

1. 1. Lead, motivate and inspire your assigned staff to complete tasks needed to make your business thrive. Examples:
   • o Staff planning and hiring
   • o Training
   • o Goal Setting based on their projected or communicated career path.
   • o Timekeeping
   • o Performance management, accompanied by continuous skill development.
   • o May deliver corrective actions if necessary.
2. 2. Ensure every customer is provided with immediate and undivided attention from yourself and your staff.
3. 3. Maintain the expectation of Superior Super Service with all customers.
4. 4. Customer complaints will be resolved in a timely and appropriate manner.
5. 5. Drives implementation of Company programs by developing action plans and directly motivating employees to meet operational objectives.
6. 6. Analyze sales and expense information to maximize sales and profits.
7. 7. Utilize tools and analyze financial reports to identify and address trends and issues in store performance.
   • o Recommend action plans to your District Manager.
8. 8. Monitors and manages store staffing levels to ensure employee development and to achieve and maintain store operational requirements.
9. 9. Promote an environment for effective teamwork where employees feel valued and respected.
10. 10. Identify, plan, and delegate appropriate responsibilities to ensure a smooth flow of operations throughout the team equally.
11. 11. Demonstrate a calm demeanor during periods of high volume or unusual events.
    • o Manage a smooth transition afterwards to maintain store operating standards and to set a positive example for employees.
12. 12. Review store performance against audit standards specified by District Manager.
13. 13. Ensure that pricing and inventory levels are properly maintained to established standards.
    • o Order inventory and monitor vendor performance.
    • o Implement approved promotions and ensure stock is available consistently.
14. 14. Follow all company policies, procedures, and practices.
15. 15. Ensure compliance with all local, state, and federal laws within the scope of convenience store and gas station operations. Monitor team compliance and trains as necessary.
16. 16. Prepare and deliver deposits to the appropriate bank.
17. 17. Reconciles daily receipts with PDI resolving any variances.
18. 18. Ensure maintenance issues are properly communicated and resolved in a timely manner.
19. 19. Maintain safety and security in the store and fueling area, properly document all incidents.
20. 20. Respond to unusual or emergency situations outside of normal business hours as necessary.
21. 21. Perform all work on-site at assigned store location.
22. 22. Complete training within established deadlines.
23. 23. Other duties as assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

1. 1. Work is performed in a convenience store environment and may also be performed outdoors on occasion. Work will also be performed inside walk-in coolers.
2. 2. Frequent manual hand and finger dexterity work.
3. 3. Lift up to approximately 50 pounds, stoop, bend, reach, and continuously walk or remain in a standing position for extended periods.
4. 4. Occasionally ascend and descend a five-foot step ladder.
5. 5. Reading alpha-numeric data on cash registers, electronic devices and documents.
6. 6. Meet driver’s license physical qualification requirements