Store Manager - Merrick

Summary of Role – Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities

Guest Experience & Hospitality

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints - in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check-ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

• Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service