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A Store Manager at IGA E.C. Porter Supermarket ensures customer satisfaction and employee development while operating an efficient and profitable business within established guidelines and policies.
Responsibilities
- Implements and maintains an in-store sales-building culture that ensures growth through execution of company merchandising programs and weekly sales plans in each department, planning and executing weekly sales themes, ensuring in-stock conditions throughout the store and conducting weekly sales meetings.
- Provides for desired levels of customer satisfaction, courtesy, and service throughout the store, with special emphasis on the front-end fast service commitment.
- Accountable for achieving budgeted financial results.
- Protects company assets: merchandise, cash, facilities, and equipment. Conducts weekly manager audits on front-end, DSD receiving and pricing. Personally responsible for follow-up on all required shrink management programs.
- Effectively controls store variable expenses, including achieving budgeted wage percent.
- Personally responsible for the staffing of the store, including forecasting of needs, recruitment, and training. Builds a talent planning bench for the store, including developing and executing development plans for hi-potential and promotable individuals.
- Ensures direct reports understand expectations for performance, holds them accountable to achieve budgeted results, and meets with them to review performance and provide feedback (ongoing and annual performance appraisal).
- Maintains constant awareness and reaction to store conditions through frequent and detailed store walks.
- Effectively trains and develops the store management team, especially co-managers, to ensure the necessary strength for sustained growth. Acts as a resource for these leaders in their roles.
- Ensures sanitation and food safety standards are maintained throughout the store (as measured through internal and external sources).
- Creates an atmosphere that ensures positive store morale through effective supervisory treatment and recognition, fostering a selling culture and customer focus.
- Provides and facilitates effective communications to Owners and Support Staff, and Store Employees.
- Ensures stores are run in compliance with company standards (as measured by audits).
- Ensures compliance with all federal, state, and local statutes, regulations, and company policies.
- Maintains a safe facility for customers and employees.
Qualifications
The incumbent should possess the skills and knowledge generally associated with a bachelor's degree and/or 3–4 years progressive supermarket management experience.
Reports directly to Store Owners
Seniority level
- Director
Employment type
- Full-time
Job function
- Management, Sales, and General Business
Industries
- Food and Beverage Services and Food and Beverage Manufacturing