Store Manager

Job Location (Short): Lewiston, ID, USA,

Salary Range:$60,000-$71,927

Other Compensation:Quarterly Bonus - Retail Incentive Program

99 Southway Ave Lewiston, ID 83501

The Opportunity:

• Be part of the multi-state team that keeps America moving.Our local retail brand,nomnom,representsour company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
• Give your neighbors friendly, smiling service and make their lives a little easier.You'llhelp members of your community fuel their cars and satisfy their hunger.
• Enjoy great compensation and a collaborativeculture. We welcome and encourage input from allemployeesandyou'llbecome part of a team that includes hardworking and creative professionals who love to win.
• Opportunity to enhance professional skillset through managing a designatednomnomstore and other locations based on business needs.Potential advancement and placementtoflagship store.Providing a diverse and dynamic career growth path.
• Showcaseyour potential to move up in the future, asperhaps an Area Manager role.

Primary Job Responsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Ensure gas pumps, lot and store areasare clean and free of debris at all times
• Work with SafetyTeam and conduct monthly mandatory meetings andtrainings
• Report safety incidentsin a timely mannerand comply withsafetypolicy,programsand processes
• Conducttimelyand in-depth incident investigations to uncover root causes, and accurately prepare andsubmitrequired reports and paperwork within requiredtimeframe

Leadership and Personnel Management

• Train, develop,guideand evaluate employees tooperatethe storeeffectively and safely to provide superior customer service
• Maintain a professional and supportive image among subordinates and supervisors
• Work with recruiting team to actively recruit,interviewand select qualified applicantsutilizingnon-discriminatory management skills
• Prepare andsubmitall employee paperwork accurately andtimelyi.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.)
• Ensure that all employees receive continuouson-the-joband companyrequired trainingto improve customer service performance and safety awareness
• Motivate and provide employee recognition to improve individual, team,and storeperformance
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare andsubmitthe proper documentationwithinrequiredtime frame
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing properperformance-basedfeedback
• Develop potential employees through coaching and training so they are ready for promotion to the next level, creating a robust Succession Plan
• Carry out all company policies

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may berequiredtoassistcustomers at the gas pump, andassistin resolving customer issues
• Accurately ring up all sales on POS system,comply withall cash handling procedures and otherpayment typesfor products sold
• Develop positive and professional relationships with all customers,vendorsand contractors
• Is responsible forall cash,moniesand inventory during shift
• As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked and organized for fast,convenientand professional service to customers
• Ensure a clean,friendlyand well-maintained storeenvironment to provide customers witha buyingexperience that meets theirexpectation
• Monitor customer needs and expectations, and work with storeemployees to ensure those needs are metby promoting programs and ensuring suggestive selling
• Assistcustomers at the pump and in the store to find the desired product andoperateequipment
• Activelysolicitcustomer feedback via consistent personal interactionand engagement
• Ensure complaints are resolved quickly and sincerely to the customer's,vendor’sand contractor’s satisfaction.
• Promote and ensure a safe, positive public image within the community
• Promote,growandmaintainprocessofLoyaltyRewards program

Business and Financial Management

• Plan and manage storeactivities to maximize operating profit
• Monitor fuel sales volume and competitor pricing toassistthe pricing analyst in development of storespecific fuel pricing strategies and tactics
• Monitormerchandiseandfoodmovement, includingcompetitor offerings toassistin development of storespecific product mix and pricing strategies
• Maintain store layout and product displays per schematics
• Execute storelevel sales promotions andassistin implementing network-wide promotional and advertising campaigns
• Manage fuel,merchandiseand foodinventory to ensureoptimumstocking levels
• Staff and schedule labor to meet customer demand while staying within budget
• Control operating expenses, including maintenance, utilities,suppliesand inventory loss
• Prepare andsubmitdaily sales reports accurately andtimely,including,invoices, bank deposits, and environmental compliance reports
• Safeguard and account for all money received and disbursed
• Organize andmaintainall site files, manuals, and other information materials
• Receive merchandise using proper check-in procedures when working with vendors
• Obtain andmaintainall required food and age restricted product certifications within 2 weeks of employment

Facilities Management

• Work with Retail Facility team tomaintainappearance standards of paving, lighting,canopyand other physical structures
• Report and follow up on facility issues as needed
• Ensure facilities and equipment are in safe working order
• Maintain dispensing and store equipment to ensure clean, sanitary, and safe working conditionsat all times
• Ensure required signage/decals are posted

Note: This description is intended to give you a general overview of the position