Store Manager

Job Title: Store Manager – Baton Rouge Showroom

About Embark Fine Jewelry:

Embark Fine Jewelry is an approachable jewelry store with a fresh aesthetic. Our goal is to redefine the jewelry shopping experience. Founders Erin, Katie, and Michelle started Embark during the height of COVID with a vision to bring something unique to our hometown of Lafayette, LA. Embark offers customers a chance to shop fine and demi-fine jewelry, build a custom engagement ring, redesign an heirloom, and experience services like ear piercings and permanent jewelry.

As we open our second location, we’re looking for an experienced and customer-focused General Manager to lead the team, drive business growth, and bring our signature experience to the Baton Rouge community.

Position Overview:

The Store Manager will be responsible for overseeing the day-to-day operations of our Baton Rouge showroom, including team leadership, sales performance, customer experience, and operational excellence. This person will play a key role in maintaining the Embark brand experience while growing our presence in a new market.

Key Responsibilities:

Leadership + Team Development

• Lead, coach, and inspire a team of showroom associates and service providers
• Build and maintain a positive, high-performing store culture
• Schedule, hire, and onboard new team members with the support of HQ
• Set clear expectations, provide feedback, and conduct regular performance check-ins

Customer Experience

• Create a warm, welcoming, and elevated environment for all guests
• Foster personalized client relationships to build loyalty and repeat business
• Resolve customer concerns with empathy and professionalism
• Maintain visual merchandising and showroom standards aligned with Embark’s brand

Sales + Business Performance

• Own sales goals and KPIs for the showroom
• Partner with HQ to analyze sales trends and implement strategies to drive growth
• Lead daily selling efforts and motivate the team to meet or exceed targets
• Support and track service offerings (ear piercings, permanent bracelets, custom orders, etc.)

Operations + Inventory Management

• Oversee inventory accuracy and product replenishment
• Manage daily opening/closing procedures and cash handling
• Ensure compliance with safety, cleanliness, and operational protocols
• Coordinate in-store events, promotions, and pop-ups with the marketing team

Qualifications:

• 3+ years of retail management experience, preferably in jewelry, fashion, or lifestyle
• Strong leadership skills with a people-first approach
• Proven ability to meet or exceed sales goals and manage KPIs
• Experience with effective clienteling, POS systems, and retail operations
• Excellent communication, organization, and problem-solving skills
• Passion for jewelry, style, and creating memorable customer experiences
• Health Insurance
• Employee discount on jewelry and services
• Paid time off and holiday schedule
• Ongoing training and professional development
• Opportunities for growth within a growing, women-led company