Benefits
- Flexible schedule
- Opportunity for advancement
- Training & development
Store Manager – Job Description Wings Over USA
Position Summary
The Store Manager leads the restaurant team to deliver excellent guest service, strong sales performance, and efficient operations. This role requires professionalism, leadership, accountability, and the ability to maintain a positive culture while managing daily restaurant operations.
Key Responsibilities
Operations Management
Oversee all daily restaurant operations including front-of-house and kitchen
Ensure food quality, speed of service, and cleanliness standards are consistently met
Maintain proper food safety and sanitation standards
Monitor inventory levels and place vendor orders as needed
Ensure opening, shift change, and closing procedures are properly completed
Team Leadership
Hire, train, and develop restaurant staff
Schedule employees according to business needs while controlling labor costs
Hold team members accountable to company policies and performance expectations
Coach employees to improve performance, professionalism, and service standards
Lead by example in attitude, work ethic, and leadership
Guest Experience
Ensure every guest receives excellent customer service
Address and resolve guest concerns professionally and promptly
Monitor and improve online reviews and guest feedback
Encourage staff to create a welcoming and positive guest environment
Financial Performance
Manage labor costs and scheduling efficiency
Monitor and control food and alcohol cost
Complete weekly inventory and operational reports
Identify opportunities to increase sales and profitability
Compliance & Standards
Enforce company policies including employee conduct and professionalism
Ensure compliance with health department regulations and alcohol service laws
Maintain proper cash handling and security procedures
Qualifications
- Previous restaurant management experience preferred
- Strong leadership and communication skills
- Ability to manage a fast-paced environment
- Strong organizational and problem-solving skills
- Professional appearance and attitude
Key Performance Metrics
- Labor cost targets
- Food cost and alcohol cost control
- Guest satisfaction and online review ratings
- Staff retention and team development
- Sales growth and operational efficiency