Store Manager in Training (MIT) – full-time hourly position in the New York City (East Region) market. We are seeking hospitality focused individuals to join our industry-leading, rapidly growing, nationally recognized company.
Pay & Benefits
- Pay range: $20.00 - $23.00/hr
- Eligibility for end-of-month store bonus
- Excellent comprehensive benefits 1st day of the month after 60 days of employment (medical, dental, vision, and pet insurance coverage)
- $25.00 monthly cell phone stipend
- 10 days of paid vacation plus 2 paid personal days of wellness
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- Fun, exciting team environment
- FREE cookies with every shift!
Responsibilities
- Act as Manager‑on‑Duty during scheduled shifts when Store Ops Manager (GM) is not present.
- Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries.
- Lead new hourly staff onboarding and initial training.
- Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence.
- Support Store Ops Manager with ordering, inventory control, and scheduling.
- Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
- Upselling and overall customer service excellence – ensuring all team members are also upselling and providing the best customer service.
Qualifications
- At least 1 year of experience in a supervisory role within a restaurant or retail store.
- Prior experience conducting in‑person interviews of hourly support staff.
- Prior Point of Sale (POS) systems experience.
- Ability to utilize MS Office, Word, and our Applicant Tracking System.
- Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thursday – Sunday).
- Must be 18 years of age or older and have legal eligibility for employment in the United States.