Store Manager in Training (MIT)

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our East Lansing store located at 603 E Grand River Avenue East Lansing, MI 48823 , and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Benefits and Compensation

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Free cookies with every shift!

Job Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence – ensuring all team members are also upselling and providing the best customer service.

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Prior experience conducting in-person interviews of hourly support staff.
• Prior Point of Sale (POS) systems experience.
• Ability to utilize MS Office, Word and our Applicant Tracking System.
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thursday–Sunday).
• Must be 18 years of age or older and have legal eligibility for employment in the United States.