Crumbl Cookies is looking to hire a Store Manager to join their team!
Responsibilities
- Successfully managing all aspects of store business operations.
- Ensure the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness.
- Ensure we never run out of cookies, that cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!
- Order ingredients and other supplies for the store.
- Maintain and create weekly schedule.
- Maintain knowledge and skills for baker and driver positions and fill in as necessary.
- Hire, train, motivate, and coach employees as they provide attentive, efficient service to customers; assess employee performance and provide helpful feedback and training opportunities.
- Resolve conflicts or complaints from customers and employees.
- Monitor store activity and ensure it is properly provisioned and staffed.
- Analyze information and processes and develop more effective or efficient techniques and strategies.
- Establish and achieve business and profit objectives.
- Maintain a clean, tidy business, ensuring that signage and displays are attractive.
- Generate reports and present information to upper-level managers or other parties.
- Ensure staff members follow company policies and procedures.
- Perform other duties to ensure the overall health and success of the business.
Qualifications
- Previous experience managing others required.
- High School Diploma preferred.
- Strong understanding of business management, financial, and leadership principles.
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Time and project management skills.
- Ability to analyze processes and information, identify problems and trends, and develop practical solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.