- Manage the daily operations of the store, ensuring compliance with company SOPs, food safety, and service standards.
- Oversee store opening and closing, employee scheduling, inventory management, and daily operational execution.
- Lead, train, coach, and develop store team members to achieve operational and sales goals.
- Monitor sales, labor, inventory, and other key performance metrics to improve store performance.
- Execute company marketing campaigns, promotions, and new product launches.
- Handle customer concerns and resolve day-to-day operational issues in a timely manner.
- Maintain a clean, safe, and efficient store environment.
- High school diploma or above; Bachelor's degree is a plus.
- Minimum 2 years of Store Manager experience in restaurant, tea beverage, coffee, retail, or hospitality.
- Strong leadership, communication, and team management skills.
- Ability to work in a fast-paced environment and solve operational challenges independently.
- Flexible to work weekends, holidays, and varied shifts.
- Fluent in English (written and spoken); Mandarin Chinese proficiency is a plus.
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