Store Manager

• Location 3400 W M32,Gaylord, MI, 49734,United States
• Job Category C-Store
• Employee Type C-Store Exempt

Description

JOB PURPOSE

This position contributes to Blarney Castle’s success by leading a team of store associates to create and maintain our standards of product quality and service for our customers. The store manager is responsible for managing store operations by being a front of the store leader, connecting with customers, employees and coaching in the moment. Identifies ways to drive results, managing costs and ensuring a welcoming environment that surprises and delights our customers in full compliance with Company standards and federal, state and local laws.

PREFERRED QUALIFICATIONS

• 1. High school diploma or equivalent is required.
• 2. Progress toward or completion of a bachelor’s degree in a relevant field is preferred but not required.
• 3. Five years of relevant work experience, including leadership and supervisory responsibilities.
• 4. Demonstrated an understanding of basic math skills in order to prepare and interpret operating reports.
• 5. Able to read, write, and comprehend instructions, procedures, recipes, and training materials. Must also be able to implement these guidelines with the staff.
• 6. Strong communication skills, in both verbal and written form.
• 7. Be able to communicate effectively with a wide variety of people, including internal team members, customers and vendors.
• 8. Demonstrate a management style that can transition easily from down-time to a fast-paced work environment based on business needs.
• 9. Be able to multi-task, and pivot from one task to another.
• 10. Able to create and sustain an inclusive team environment.
• 11. Demonstrated computer literacy in business operations. Experience with Point of Sale, HR and standard Microsoft Office products helpful.
• 12. Able to work any shift and be available on-call to handle emergency situations.
• 13. Demonstrated a history of dependable and consistent attendance at work.
• 14. Have reliable transportation and a valid proof of auto insurance in order to complete banking responsibilities and other off-site business activities.
• 15. Must be at least age 18 or older due to age restricted product sales.

ESSENTIAL DUTIES

• 1. Lead, motivate and inspire your assigned staff to complete tasks needed to make your business thrive. Examples:
  • o Staff planning and hiring
  • o Training
  • o Goal Setting based on their projected or communicated career path.
  • o Timekeeping
  • o Performance management, accompanied by continuous skill development.
  • o May deliver corrective actions if necessary.
• 2. Ensure every customer is provided with immediate and undivided attention from yourself and your staff.
• 3. Maintain the expectation of Superior Super Service with all customers.
• 4. Customer complaints will be resolved in a timely and appropriate manner.
• 5. Drives implementation of Company programs by developing action plans and directly motivating employees to meet operational objectives.
• 6. Analyze sales and expense information to maximize sales and profits.
• 7. Utilize tools and analyze financial reports to identify and address trends and issues in store performance.
  • o Recommend action plans to your District Manager.
• 8. Monitors and manages store staffing levels to ensure employee development and to achieve and maintain store operational requirements.
• 9. Promote an environment for effective teamwork where employees feel valued and respected.
• 10. Identify, plan, and delegate appropriate responsibilities to ensure a smooth flow of operations throughout the team equally.
• 11. Demonstrate a calm demeanor during periods of high volume or unusual events.
  • o Manage a smooth transition afterwards to maintain store operating standards and to set a positive example for employees.
• 12. Review store performance against audit standards specified by District Manager.
• 13. Ensure that pricing and inventory levels are properly maintained to established standards.
  • o Order inventory and monitor vendor performance.
  • o Implement approved promotions and ensure stock is available consistently.
• 14. Follow all company policies, procedures, and practices.
• 15. Ensure compliance with all local, state, and federal laws within the scope of convenience store and gas station operations. Monitor team compliance and trains as necessary.
• 16. Prepare and deliver deposits to the appropriate bank.
• 17. Reconciles daily receipts with PDI resolving any variances.
• 18. Ensure maintenance issues are properly communicated and resolved in a timely manner.
• 19. Maintain safety and security in the store and fueling area, properly document all incidents.
• 20. Respond to unusual or emergency situations outside of normal business hours as necessary.
• 21. Perform all work on-site at assigned store location.
• 22. Complete training within established deadlines.
• 23. Other duties as assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

• 1. Work is performed in a convenience store environment and may also be performed outdoors on occasion. Work will also be performed inside walk‑in coolers.
• 2. Frequent manual hand and finger dexterity work.
• 3. Lift up to approximately 50 pounds, stoop, bend, reach, and continuously walk or remain in a standing position for extended periods.
• 4. Occasionally ascend and descend a five-foot step ladder.
• 5. Reading alpha‑numeric data on cash registers, electronic devices and documents.
• 6. Meet driver’s license physical qualification requirements