Store Manager

Who You Are:

As a Store Manager at L'Occitane at The Shops at Chestnut Hill, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.


• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.


• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.


• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.


• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.


• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management


• Strong Leadership and communication skills


• Entrepreneurial attitude with background in a sales-driven environment


• Mindset focused on customer satisfaction (internal and external customers)


• Knowledge of skincare, body care and fragrance is beneficial.


• Experience with clienteling advantageous


• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The salary range for this position is $30.82 to $35.44 per hour (depending on skills and experience).

All Applicants:

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