Store Manager

The Manager oversees all operations of the store to ensure that company standards are met, and that store Team Members comply with policies and procedures.

Responsibilities and Duties

• Oversee all store operations including excellent food quality, guest service, staff friendliness, and store cleanliness.
• Complete and post the staff work schedules.
• Conduct Team Member meetings as needed.
• Coordinate and communicate assignments throughout shift.
• Coordinate training, coaching and development of newly hired Team Members.
• Ensure all Team Members adhere to meal & break periods and company policies and procedures.
• Provide counseling, coaching, discipline and mentoring to Team Members as warranted.
• Cash handling (bank deposits, safe deposits, etc.), accountable for all funds.
• Control store operational costs (food, labor, etc.) and maintain adequate inventory levels.
• Serve as the “role‑model” for outstanding customer service and overall Team Member standards.
• Maintain building, machines and store operating equipment and schedule preventive maintenance.
• Maintain and create reports and record‑based company standards and maintain compliance with local, state and federal regulations.
• Maintain a cooperative and interactive relationship with the Corporate office.

Requirements

• Ability to hire quality candidates.
• Demonstrate good time management, planning and organizational skills.
• Knowledge of staffing, scheduling and inventory processes.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team‑building, leadership, coaching and mentoring skills.
• Requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Qualifications

• Experience supervising and training staff.
• High school diploma, some college or equivalent experience.
• Experience with MS Office Word and Excel programs.
• Ability to read, write and communicate effectively.
• ServSafe or equivalent certification.

Duties, Responsibilities, and/or Activities may change at any time, with or without notice.

CG Yogurt/Socal Frozen Treats will consider qualified applicants with criminal histories for employment pursuant to the California Fair Chance Act (AB 1008).