PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
Store Location
Cross Creek
Responsibilities
Drive and guide all aspects of the customer experience and store operations; identify, develop and lead talent; ensure consistently high-quality customer experiences; manage daily operations; maintain store policies and safety; lead merchandising and visual presentation; analyze business and execute action plans.
Key Responsibilities
- Talent - Attract, develop and retain top talent; support a high‑morale environment; focus on teamwork and a "one team" mentality; coach, teach, recognize and manage performance; build a succession plan; nurture high performers; maximize store associates’ sales potential and customer experience; recruit and hire associates.
- Customer and Associate Experience - Build an environment that delivers exceptional customer experiences; lead, model, teach and coach for consistent customer engagement; create a proactive customer engagement culture; display expert knowledge of product, policies, promotions and loyalty programs; lead team education on customer and associate experience; manage product launches and visual standards; resolve complaints; drive loyalty and credit‑card acquisition; create positive in‑store experiences.
- Execution - Analyze business and execute action plans; manage daily store operations; ensure clarity on goals; direct workload; enforce company policies and safety; oversee merchandise flow and omni‑channel operations; optimize sales and operations; ensure effective schedules; manage expenses, loss prevention and safety standards.
Essential Qualifications
- Three to five years store‑management experience with annual sales volume of $3 million plus.
- Proven ability to increase sales and store profitability.
- Proven ability to network, recruit, interview, train, develop and promote associates.
- Ability to travel periodically for meetings.
- Ability to move medium to large items weighing up to 50 pounds.
Preferred Qualifications
- Previous retail experience preferred.
- Ability to communicate effectively with customers, peers and supervisors.
- Demonstrated sales accountability.
- Collaborative, respectful team member.
- Ability to multitask and handle multiple customers and/or processes simultaneously.
An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say "Associate Relations" or email
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