About the Role
Crumbl Cookies is looking to hire a Store Manager to join their team!
Manager Responsibilities
- Successfully managing all aspects of store business operations.
- Ensure the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness.
- Ensure we never run out of cookies, that cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!
- Order ingredients and other supplies for the store.
- Maintain and create weekly schedule.
- Maintaining knowledge and skills for baker and driver positions and fills in as necessary.
- Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities.
- Resolving conflicts or complaints from customers and employees.
- Monitoring store activity and ensuring it is properly provisioned and staffed.
- Analyzing information and processes and developing more effective or efficient techniques and strategies.
- Establishing and achieving business and profit objectives.
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
- Generating reports and presenting information to upper-level managers or other parties.
- Ensuring staff members follow company policies and procedures.
- Other duties to ensure the overall health and success of the business.