Summary of Role - Lead the Chip City Experience
At Chip City, we're all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You'll lead by example - bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you'll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.
Primary Responsibilities:
Guest Experience & Hospitality
- Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
- Maintain Chip City's hospitality standards across all touchpoints - in-store, pickup, and delivery
- Resolve guest concerns with empathy, professionalism, and speed
- Model positive energy, professionalism, and teamwork at all times
- Conduct performance check-ins, deliver feedback, and support ongoing development
- Foster an inclusive, supportive, and fun work culture
Operations & Execution
- Oversee daily store operations, ensuring smooth opening, midday, and closing routines
- Lead and support accurate production planning to meet customer demand
- Ensure adherence to food safety, sanitation, and health department regulations
- Maintain a clean, safe, and organized bakery environment at all times
Sales & Business Performance
- Execute marketing initiatives, loyalty program promotions, and limit-time flavor launches
- Track key performance indicators (KPIs) and identify opportunities to improve sales and service
Staffing & Scheduling
- Build effective weekly schedules that balance labor needs, team availability, and business demands
- Manage callouts and shift coverage to maintain smooth operations
- Monitor labor costs and adjust when necessary while maintaining service levels
Inventory & Equipment
- Oversee inventory management, including ordering, receiving, stock rotation, and waste control
- Keep all equipment operational, performing routine checks and submitting timely maintenance requests
Communication & Compliance
- Communicate clearly and consistently with the Multi Unit Manager and team
- Uphold all Chip City policies, procedures, and brand standards
- Ensure compliance with cash handling, safety, and security protocols
Required Skills & Experience
- 1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
- Strong leadership skills, motivates, coaches, and leads by example
- Excellent communication skills, clear, friendly, confident, and solution oriented
- Experience in a fast-paced, high-volume environment
- Strong understanding of food safety and sanitation practices
- Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
- Comfortable using POS systems, scheduling tools, and basic reporting
- Passion for creating memorable, customer focused experiences
- Holds a Food Protection Certification (or is willing to obtain one where required)
- Successfully completes all training programs to uphold Chip City standards
Physical Requirements:
- Able to stand for extended periods and operate a cash register or related equipment
- Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
- Comfortable performing repetitive motions for extended periods
- Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
- Flexible availability, including early mornings, evenings, weekends, and holidays
- Medical, Dental, and Vision insurance plans
- Up to 10 days of Paid Time Off (PTO)
- 401(k) Retirement Plan
- 50% Off employee discount
- Commuter benefits with pre-tax savings
Pay Range: $23.00 - $25.00 per hour + bonus potential
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