Store Manager

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Commitment to Diversity, Equality & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us, striving to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

Responsible for all aspects of the store’s operations. Leads the entire operation of the store to ensure company standards and best practices are consistently met. Staffs, trains, and develops leadership to deliver the desired sales and profit results, while maintaining a friendly, easy‑to‑shop environment. Recruits, trains, and develops associates. Manages the stockroom, front end, and sales floor to ensure new merchandise gets to the floor in a timely manner, goods are received properly, and expenses are controlled through execution of best practices.

Essential Functions

General Operating Requirements

• Leads all company best practices and maximizes productivity by minimizing steps and touches.
• Analyzes store reports to evaluate controllable expenses and overall performance.
• Addresses any variance to company standards with an appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of associates to meet business objectives.
• Accepts special assignments as directed by leadership.
• Manages payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.

Organizational Development

• Recruits, hires, trains, and develops assistant managers, area supervisors, and non‑exempt associates.
• Through selection, training, and motivation, strives to reduce store turnover using retention tools such as incentive programs, recognition opportunities, contests, and training.
• Ensures all required training courses are prioritized and completed in a timely manner.
• Addresses personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages associate relations issues, consulting with the District Manager as needed.
• Ensures compliance with all state, local, and federal regulations.

Expense Control

• Leads all expenditures to stay within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.

Maintaining a Safe & Secure Environment

• Maintains adherence to company safety policies and ensures the safety of associates and customers.
• Ensures all associates understand and can execute emergency operating procedures.

Customer Service

• Treats all customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Executes customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervises and coaches retail associates in providing efficient and friendly service at registers, the customer service desk, fitting rooms, and sales floor.

Personal And Store Brand

• Leads all store associates in, and models, a professional appearance in accordance with the company dress code.
• Represents and supports the company brand at all times.
• Manages the store to ensure a clean, neat, and easy‑to‑shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross associates.

Merchandise Processing and In‑Store Marketing

• Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up as per best practice.
• Ensures merchandise is presented and organized according to company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected company timeframe.

Loss Prevention

• Trains associates on loss prevention programs to achieve store shortage goals.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, credit card information, and merchandise.
• Understands and complies with the Loss Prevention Awareness Program, including maintaining a large customer service presence on the sales floor and heightened loss prevention awareness.
• Leads the annual inventory process, including preparation and execution of inventory guidelines.
• Monitors mark‑out‑of‑stock policy to ensure proper administration.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications And Special Skills Required

• Five or more years of store management experience in a retail environment.
• High level of customer service.
• Ability to lead, manage, motivate, and communicate positively to associates at all levels.
• Ability to train, coach, and develop associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule, and execute to achieve results.
• Fluency in English.
• Exercise considerable independent judgment and discretion.
• Ability to work evenings and weekends.

Physical Requirements / ADA

Ability to use all store equipment, including PDTs, registers, and PCs as required.

Spend up to 100% of working time standing, walking, and moving around the store.

Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Occasionally push, pull, and lift more than 25 lbs.

Use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Perform basic mathematical calculations commonly used in retail environments.

Supervisory Responsibilities

Direct supervision of assistant store manager, area supervisors, and all retail associates.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Compensation

The base salary range for this role is $67,600 – $88,588. The base salary range is dependent on factors such as experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package. Other rewards vary by position and location.