Store Manager

Rowan has re‑imagined the ear‑piercing experience, prioritizing safety, clinical expertise, and a celebratory customer experience. Every piercing is performed by licensed nurses following our Rowan Clinical Piercing Standard® and paired with hypoallergenic products.

About This Role

The Studio Manager oversees daily operations at a Rowan studio, ensuring exceptional customer service, a clean and safe environment, and the achievement of sales and performance goals. The role requires strong leadership, a passion for retail, and a commitment to safety and customer satisfaction.

Responsibilities

Customer Experience

• Create a warm, welcoming, celebratory atmosphere and greet customers.
• Engage on the selling floor, deliver celebratory service, and ensure each customer enjoys a memorable ear‑piercing experience.
• Help customers choose and style their ears with Rowan jewelry.
• Handle inquiries, concerns, and complaints professionally, focusing on satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic, and appointments.

Leadership & Team Management

• Lead, coach, and develop a team of nurse piercers and sales associates to deliver consistent customer service and adhere to Rowan’s safety standards.
• Accountable for meeting studio targets, driving revenue growth, and creating a performance‑oriented culture.
• Foster a positive, inclusive team culture that reflects Rowan’s values and mission.
• Schedule staff, manage payroll accuracy, approve time‑off requests, and handle staffing issues.
• Recruit for open studio positions.

Operations & Sales

• Oversee inventory management, ensuring compliance with policies and standard operating procedures.
• Meet or exceed individual and studio sales targets, including average order value and revenue to target.
• Drive sales and profitability through optimized appointments, inventory sell‑through, and adequate team coverage.
• Maintain visual merchandising standards and brand‑aligned displays.
• Ensure compliance with health and safety regulations, particularly regarding ear‑piercing procedures.
• Keep the studio floor neat, clean, organized, and reflective of the brand image.

Training & Development

• Train and onboard new staff, ensuring understanding of procedures, safety protocols, customer experience standards, and product knowledge.
• Provide ongoing coaching, feedback, and development opportunities to enhance team skills.

Administrative Duties

• Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
• Track expenses, manage budget, and meet financial targets.
• Coordinate with corporate teams on marketing initiatives, product launches, and other company‑wide activities.

Qualifications

• 3‑5 years of retail management experience, preferably in a service‑oriented environment; jewelry experience is a plus.
• Strong leadership skills with the ability to inspire, motivate, and develop a team.
• Customer‑obsessed, passionate about delivering memorable experiences on the selling floor.
• Proven track record of driving sales and optimizing store profitability.
• Excellent customer service, communication, and organizational skills.
• Ability to handle a flexible schedule, including weekends and holidays.
• Comfortable using technology, software systems, and POS.
• Deep understanding of retail operations, inventory management, and visual merchandising.
• Knowledge of health and safety regulations related to piercing is a plus.
• Proficient in Google Suite (Calendar, Gmail, Sheets, Documents).
• Analytical skills, including basic retail math and inventory tracking.
• Physical ability to lift up to 25 pounds, climb ladders, bend, lift, push, and reach above and below the waist; standing for an 8‑hour shift is required.

Physical Demands & Accommodations

• The role may involve climbing ladders, bending, lifting, pushing, and reaching above and below the waist; ability to lift up to 25 pounds is required.
• Standing for a full 8‑hour shift is a regular part of the role.
• Rowan is committed to providing reasonable accommodations for individuals with disabilities, provided accommodations do not create undue hardship or pose safety concerns.

Compensation & Benefits

• Annual base salary: $65,000 – $75,000.
• Paid accrued vacation and sick time for full‑time employees.
• Medical, dental, and vision health plans for full‑time employees.
• Employee Assistance Program (EAP) resources.
• 401(k) and Roth IRA plans.
• Generous employee discounts on Rowan products and services.
• Team Member Referral Bonus plan for studio positions.

About Us

Rowan is an innovative ear‑piercing and hypoallergenic jewelry brand that prioritizes safety with licensed nurses and celebrates each customer’s experience. Our locations across the United States provide a safer alternative to traditional mall piercings. At Rowan, we believe that every ear piercing is a milestone to be celebrated and we embrace the philosophy of “Piercing for All.”

Equal Opportunity Employer

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).