Store Manager

Store Manager - Job Description Cabazon Outlet

The Store Manager is a dynamic retail leader responsible for driving all aspects of boutique operations. This role focuses on delivering outstanding commercial results, strengthening client relationships, elevating the in-store experience, and maintaining the highest brand and operational standards. The Store Manager creates an inspiring, people-first culture that empowers the team to consistently exceed expectations.

Responsibilities include, but are not limited to:

Leadership & People Development

• Lead, inspire, and mentor a high-performing retail team, fostering a culture of accountability, collaboration, and continuous improvement.
• Drive recruitment, onboarding, performance management, and career development for all store staff.
• Deliver ongoing coaching to strengthen product expertise, sales techniques, service behaviors, and adherence to company standards.
• Build a passionate, service-driven team that embodies the brand’s DNA and consistently exceeds qualitative and quantitative goals.

Business Performance & KPI Management

• Achieve and surpass all store sales targets, profitability benchmarks, and operational KPIs.
• Analyze key performance indicators and take proactive, data-driven actions to optimize results.
• Set individual sales goals, monitor performance, ensure team is compliant with company expectations and implement corrective action when necessary.
• Demonstrates strong time management by consistently meeting weekly and monthly deadlines (including monthly accountabilities, schedules, training checklist, payroll, etc.)
• Manage store budgets, staffing productivity, and cost controls to maximize revenue and operational efficiency.

Client Experience & Relationship Building

• Deliver an elevated, personalized, and memorable client experience aligned with luxury service standards.
• Cultivate and grow strong relationships with top clients, overseeing effective clienteling practices and client book development.
• Ensure all client interactions reinforce loyalty and drive long‑term business growth.
• Conduct daily virtual fitting room pitches (per leadership directive)
• Continues ongoing education and product knowledge training; attends Train-the-Trainer sessions to further develop expertise

Operations, Compliance & Store Excellence

• Oversee daily store operations, ensuring compliance with all corporate policies, procedures, and operational standards.
• Manage stock accuracy, inventory counts, replenishment processes, and loss‑prevention measures.
• Oversee cash handling, opening/closing procedures, reporting, and sales forecasting.
• Guarantee adherence to all safety, security, and regulatory requirements.
• Ensure corporate communication is reviewed daily and shared with the associates.

Brand Image & Visual Merchandising

• Protect and elevate the brand image through impeccable store presentation and adherence to visual merchandising directives.
• Optimize product rotation, highlight key items, and support sell-through strategies, including best sellers and new launches.
• Ensure the boutique consistently reflects the brand’s identity and aesthetic at the highest level.

Communication & Partnership

• Serve as the primary liaison between the store and corporate/area manager, providing insights to support product, service, and operational enhancements.
• Communicate business updates, performance trends, and opportunities weekly.
• Represent the brand as a trusted ambassador, fostering strong relationships with clients, team members, and the broader community.

Requirements:

• Minimum 5 year of retail experience, preferably in luxury, premium, or fashion retail.
• Proven ability to achieve sales goals and deliver exceptional client experience.
• Strong interpersonal communication skills and ability to connect authentically with clients.
• Excellent product-presentation, styling, and storytelling abilities.
• Highly organized, detail-oriented, and committed to luxury boutique standards.
• Ability to multitask, prioritize, and perform calmly in a fast-paced environment.
• Strong POS accuracy and comfort with handling transactions.
• Professional, polished presentation aligned with brand standards.
• Ability to stand for extended periods and lift up to 35 lbs.
• Flexible availability including evenings, weekends, holidays, and peak periods.

Core Competencies

• Ownership & Accountability: Takes full responsibility for store performance and results.
• Results-Driven: Demonstrates strong commercial acumen with a focus on achieving and exceeding targets.
• Clienteling Excellence: Naturally builds relationships and enhances customer loyalty.
• Leadership & Coaching: Empowers, motivates, and develops teams with clarity and empathy.
• Service Excellence: Upholds uncompromising service and experience standards.
• Brand Stewardship: Protects and elevates brand integrity through every touchpoint.
• Effective Communication: Communicates with clarity, confidence, and high integrity.
• Operational Precision: Maintains organization, accuracy, and strong attention to detail.
• Process Management: Implements structured systems that enhance sales execution and team productivity.
• People-Centric Mindset: Treats team members and clients with professionalism, respect, and genuine care.