store manager

Store ManagerAs Store Manager, you will be accountable for all aspects of the customer experience and operations of the store. This includes building upon and executing company programs and team members development plans to achieve sales, service, and operational excellence. Reporting to the District Manager, you will create a service and selling culture within the store to expand our customer base, build our brand, and loyalty awareness. The position is responsible for ensuring the well-being of all pets while contributing to the success of the store through the adherence to operational standards to reach and exceed sales goals. This position is required to follow and enforce all company policies and procedures that are communicated from the Sunrise Store Support Office.Sales LeadershipDrive sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals. Teach / train team to deliver customer experience.Customer ExcellenceBuild relationships and drive ongoing customer satisfaction, review customer ratings and action as needed. Focus on the customer experience, brand, and loyalty awareness by building relationships throughout the community. Protect employees and customers by maintaining a safe and clean store environment.

Required to maintain cleanliness and well-being of all livestock including animal care and feeding. Accountable for the protection of all company assets both tangible and intangible.Operations and Talent DevelopmentEnsure Brand Standards and operational excellence are maintained. Manage controllable expenses and ensure loss prevention and safety standards are in place to support store profitability. Inventory management - Place orders within budget and appropriate to drive sales, maintain inventory accuracy, and ensure shrink goals are met. Manage labor hours to meet customer needs and complete all required operational compliances. Responsible for execution of all training plans, new hire checklists, sales techniques, and all merchandising standards. Team development includes training, supervision, coaching, and ensures timely performance management (up to and including termination) including writing and delivering performance appraisals and OFIs (Opportunity for Improvement). Create a talent pipeline by developing and maintaining proactive staffing plans for their store.

Business InsightControl and maximize DSOP through POS discounts, store use of supplies, employee discounts and damaged inventory. Plan and execute community events and partnering with various rescue agencies.Minimum 3- 5 years in a retail manager role or a minimum of 1 year in a Store Manager role. Enjoy working with and around animals. College degree an asset.Job RequirementAbility to work a flexible work schedule which includes morning, evenings, weekends and/or holidays. Ability to work a rotating schedule that includes the following: o 2 closing shifts per weeko 1 full weekend (Saturday and Sunday) every periodo Saturday or Sunday each weeko 1 full weekend off every period if coverage permits. Heavy lifting up to 55lbs required several times throughout a shift. One notable exception would be inventory ordering. Most of the time is spent on the selling floor, standing, or moving around.

Active listening required when communicating / speaking with customers and employees. Active observation required when merchandising the store. May occasionally need to work alone. Build a store environment that consistently delivers exceptional customer experiences. Establishes and maintains effective relationships with customers and gains their trust and respect.Prioritizes, plans, and monitors performance to ensure desired results are achieved. Develop the team through growth opportunities and real-time feedback; Promote an environment that allows the team to challenge and improve plans and think though creative ideas. Capitalize on teachable situations to offer insightful coaching in real time. Demonstrates personal commitment to development and champions companywide talent initiatives.Time Management: uses his/her/their time effectively and efficiently; Building Effective Teams: Creates strong morale and spirit in his/her/their team;