Store Manager

Overview

Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team, helping them give their best to every guest, every time. You will develop your sales consultants and help them learn what it means to win at Victra. You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day‑to‑day activities of the entire store staff. This is an hourly role.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Responsibilities

On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor and coach them one on one, motivating them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance.

• Driving personal sales by following the EGET sales process
• Leading the team by resolving customer issues and assisting with customer transactions
• Taking directions from the District Manager on day‑to‑day operations
• Setting and sharing daily/weekly/monthly goals with sales teams
• Providing training and mentoring to deliver outstanding customer experience, handling customer flow and store traffic, and resolving escalations promptly as per company standards
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
• Running store operations—analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT to ensure store uptime and functionality
• Monitoring inventory—restocking shelves, maintaining device security, and managing store cleanliness
• Leading store merchandising and planogram compliance in accordance with company expectations
• Completing store opening and closing activities
• Holding collective responsibility for attaining store targets daily, weekly, monthly

Benefits

• Paid training
• Premium Health, Dental, and Vision insurance
• Paid maternity leave
• 401(k) match
• Tuition reimbursement
• 50% off Verizon service
• Referral bonus
• Frequent contests
• Career advancement opportunities

Compensation

Pay will include a base rate of $15.00/hour with uncapped earning potential through commission.

What We Are Looking For

You thrive in a sales environment and enjoy sharing this energy with a team you can develop and motivate. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are open to innovative ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure they can perform at their best. You know you have succeeded when you and your team deliver the best experience and drive world‑class results.

Qualifications

Background in customer service within the retail, restaurant, or wireless industry preferred.

Required Experience

• 1‑2 years of experience in Customer Service or a leadership role
• Management experience in a commission‑based sales environment
• Proven history of achieving challenging team and individual sales goals
• Ability to balance multiple opposing priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high‑performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in retail or sales
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Physical Requirements

• Ability to lift ten pounds
• Ability to stand for extended periods of time

Training Requirements

Employees must attend and complete a 2‑week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company’s expense, and various online and computer‑based training courses will be required throughout your employment with Victra.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer—and celebrate our qualified candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.