Store Manager
At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self‑starter, motivated, and ready to take on new challenges, we want you to succeed with us as part of a rapidly growing business.
Position Overview
The Store Manager (Assistant Manager) plays a key role in cultivating team culture, ensuring customer satisfaction, and developing future leaders. This role supports day‑to‑day operations, especially during shifts when the General Manager is not onsite. Responsibilities include leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance.
The Store Manager reports directly to the General Manager.
Base salary ranging from $40,000 to $45,000 + bonus potential up to $12,500.
Key Responsibilities
Leadership and Culture
- Cultivate a positive, customer‑focused workplace culture through team development and coaching.
- Assist in the selection, development, and retention of outstanding team members.
- Lead all GM responsibilities during their absence to ensure seamless operations.
Customer Service & Employee Satisfaction
- Deliver a safe, clean, and five‑star experience for both customers and employees from drive‑up to drive‑out.
- Address and resolve customer and employee concerns while fostering a respectful, service‑first workplace.
- Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
Operations
- Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
- Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
- Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are consistently followed.
Sales
- Drive revenue growth by coaching team members and optimizing customer interactions.
- Use KPI tools to support membership revenue growth and retention, including oversight