Store Manager 2804 Town Center Blvd, Crestview Hills, KY, United States, 41017 Stores - Store M[...]

## Store Manager2804 Town Center Blvd, Crestview Hills, KY, United States, 41017Apply NowGet Job MatchesJob ID Brand NameJos. A. Bank Clothiers, LLCJob FunctionStores - Store ManagementShiftVariableLocation2804 Town Center Blvd, Crestview Hills, KY, United States, 41017Location Name00563 Crestview Hills**Reports to Regional Manager:**As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.To be successful in this role the role you will:* ***Inspire*** store team to achieve their best performance* ***Execute*** to maximize growth and potential* ***Create*** an engaged and inclusive store environment* ***Elevate*** the customer experience through operational excellence* ***Exceed*** customer expectations in all interactions**Leadership:*** leads store staff in meeting sales, service, and operational expectations.* Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.* Models company values and leads by example as an active coach.* Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.* Guides team to identify, recommend and implement changes to improve productivity.* Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.**Performance:*** Achieves store business plans, including sales, customer service and operational goals.* Develops game plans and follows up on execution to maximize sales and drive consistent performance results.* Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.* Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.* Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.**Operational Excellence:*** Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.* Ensures store staff is trained on all internal operational functions.* Stays informed on corporate communication, directives, initiatives, policies, and procedures.* Implements store programs to increase efficiencies in sales, service, operations, and branding.**Workplace:*** Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.* Create a culture of learning and development, ensuring training tools are leveraged.* Serves as a role model to all store team members and provide enthusiastic motivational leadership.* Creates a steady pipeline of external talent through recruitment.* Holds regular store meetings ensuring all store team members are up to date with all company directives.**Customer Experience:*** Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.* Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).* Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.* Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.**Qualifications:*** Minimum 3-years’ experience leading, managing, and developing retail teams.* Creative individual who demonstrates good judgement and is tuned into the pulse of the business.* Self-motivated, results oriented, strategic thinker.* Strong organizational and leadership skills.* Excellent written and verbal communication skills.* Demonstrates active listening and problem-solving skills.* Proven ability to train and develop high performing store teams.* Proficient in technology systems, applications, Microsoft Office, and video conferencing.* Ability to operate a computer and POS System.**Physical Requirements**• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.*You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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