Position: Store Manager
Overview
Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities and giving back to organizations that can make a difference.
We Offer
- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all our products
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within
Store Manager
As a Store Manager you are a true leader who embodies our core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These values guide your interactions with customers, team, and business decisions.
Responsibilities include:
Recruiting & Training
- Recruiting your team
- Training and developing your management team
- Training your staff on brand, product, and service
Oversight of retail business includes managing budgets, exceeding sales targets, creating a strong customer and staff experience, and driving operational excellence.
Sales & Customer Experience
- Collaborate with your team to exceed daily sales goals and deliver an inclusive customer experience
- Build the brand by educating customers and staff on our values: fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, naked packaging
- Demonstrate product passion and make informed recommendations
- Use business metrics to develop and execute plans aligned with strategy to improve KPIs and hit sales goals
Team Leadership
- Coach and develop staff through leadership practices, development plans, and constructive feedback
- Commit to diversity, equity, inclusion, and belonging through DEIB training and initiatives
- Manage performance, engagement and support staff through empathetic actions
- Recruit and select diverse teams, uphold equal employment practices
Operational Excellence
- Prioritize shop compliance and ensure staff meet training and company standards for time, attendance, product integrity, respectful workplace, safety, and communication
- Manage inventory, ordering, and waste using reporting tools within budget
- Execute merchandising plans and train staff to maintain visual standards
- Schedule staff effectively, record breaks, and maintain payroll accuracy within labor budget
Qualifications
- 3‑5 years managing in a retail environment
- Strong HR skills: hiring, scheduling, training, conflict resolution, performance management
- Excellent listening and communication skills
- Excellent analytical, critical thinking, and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory, and sales skills
- Knowledge and interest in skincare, natural beauty, and ethical business
- Flexible working hours, including holidays, evenings, weekends
Preferred
- Experience with consultation‑based customer service models
- Ability to develop and train staff with positive coaching
- Proven record of developing retail staff careers
- Proficiency in Excel, Microsoft Suite, and other systems
- Experience with cross‑cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Equal Opportunity Statement
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics defined and protected by law.
We recruit from a variety of employment agencies, community groups, non‑profits, and online social and job sites, and in our business practices strive to leverage the gift that diversity brings.
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