Store Director - Oak Brook

Summary

The Store Director leads and manages all aspects of store performance, driving sales, profitability and an exceptional client experience. This role coaches and develops store teams, partners with the Market Vice President and ensures operational excellence. The Director is a visible leader who actively participates on the sales floor and shapes talent and client development strategies.

Responsibilities

• Lead the store to achieve and exceed sales and profitability targets through client development and product focus.
• Provide hands‑on sales leadership and maintain a consistent presence on the sales floor to model service standards.
• Drive exceptional client experiences and manage Voice of Client survey performance and feedback.
• Recruit, develop and retain talent through performance management, coaching and career development plans.
• Partner with market leadership to identify business opportunities and implement action plans to grow market penetration.
• Oversee store operations, hospitality, amenities and ensure adherence to brand service protocols.

Requirements

• Minimum 7 years of sales management experience in retail or luxury retail (7‑10 years preferred).
• Proven track record of meeting sales goals and developing client relationships.
• Flexible to work non‑traditional hours including nights, weekends and holidays.
• Proficiency with Microsoft Office and point of sale and client tracking systems.
• Ability to perform varied roles on the sales floor and in operations based on business needs.
• College degree preferred; graduate gemology or GIA coursework is a plus.