Stellar's Jay Assistant Store Manager

Steller’s Jay Gifts is seeking a dependable, personable, and organized leader to manage our curated gift shop in the Redding Public Market. The Assistant Store Manager will assist with oversite of daily operations, ensure a welcoming environment, and lead the team in providing exceptional service and thoughtful gifting experiences.

Key Managerial Responsibilities

• Assist with onboarding and training new employees on store procedures, product knowledge, and the Steller’s Jay/Front Door Hospitality standard of service.
• Assist with developing and managing the weekly staff schedule in 7Shifts, ensuring all shifts are adequately covered to meet business needs.
• Mentor staff in gift-giving techniques, such as offering thoughtful suggestions and performing neat, attractive gift wrapping.
• Encourage customer loyalty by modeling positive interactions and product education for the team to follow.
• Other duties as assigned

Assist with Inventory & Operations Management

• Regular inventory reconciliation to ensure stock accuracy and minimize discrepancies
• Oversee the Shopify POS system , managing accurate sales ringing, returns, and troubleshooting retail technology.
• Monitor and manage inventory levels , coordinating the receiving, tagging, and labeling of new merchandise.
• Maintain visual standards by ensuring the sales floor is fully stocked, attractively merchandised, and cleaned regularly. Work with merchandiser to ensure her vision is maintained in the store layout
• Execute opening and closing procedures independently while ensuring all staff follow established company protocols.
• Balance Cash drawer on a daily basis and make weekly bank drops.
• Other duties as assigned
• Greet and assist customers with warmth, helping them select the perfect artisan products.
• Resolve customer concerns with professional interpersonal and communication skills.

Qualifications

• Required: High school diploma or equivalent.
• Required: Previous retail management or supervisory experience.
• Skills: Strong math skills for inventory reconciliation and comfort with retail technology like POS systems and barcode scanners.
• Leadership: Proven ability to work independently, handle high levels of responsibility, and lead a team.
• Physical: Ability to stand/walk for extended periods and lift up to 30 lbs.
• Flexibility: Availability to work weekends, evenings, or during special market events.
• Employee discounts on all curated merchandise.
• Work Environment: A creative, supportive, and thriving public market setting.