Station Terminal Operation Control (STOC) Coordinator (PT)

Purpose of position

To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.

Key responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
• Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
• Investigate delays and code them in the appropriate Airport Operations systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Perform other related duties, as assigned.

Required qualifications        

• High School Diploma or equivalent.
• Proficiency in working with multi computer screen system.
• Demonstrated ability to thrive in a fast-paced, high stress environment.
• Excellent multitasking and decision-making skills.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• Willing and able to work varying shifts.
• Ability to remain seated for extended periods while working at a computer workstation.
• English language fluency or working knowledge.

Note: Bilingualism (English and French) is required to work in Montreal.

Preferred Qualifications

• Post-Secondary Degree.
• Restricted Radio Operator Certificate.
• Customer service experience.
• Experience in the airline industry.
• Experience using the ALTEA reservation system.
• Experience with Microsoft Word, Excel, Outlook and Teams.