Station Support Supervisor - TPA

Station Support SupervisorBreeze is hiring- join us! The Station Support Supervisor supports all Guest Services Ground activities, day-to-day operations at their assigned location, as well as other stations around the system as needed. They will help support Breeze team members as well as any Breeze Business Partners.

They are also responsible for maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures.ResponsibilitiesResponsible for upholding safety programs to ensure a safe workplace for Team Members, Guest, Business partners, ground service equipment, and facilities at their assigned station as well as any station they are assisting with.Assist the General Manager Airport Operations & Guest Services with holding business partners accountable to DOT, FAA and Breeze guidelines.Travel to other stations up to 50% of the time to support operations as neededWork flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptionsCoach Team Members and business partners in real time and resolve operational issues as they arise to protect safety, on-time performance, and the Guest experienceAbility to prioritize conflicting departmental needs and requestsInteract with all levels of management, business partners, and business community leadersOperate Ground equipment including Jetways in and around aircraftRespond to business partner concerns in a timely mannerAssist with maintaining and troubleshooting company devices as requiredAssist Guest Services Leadership as requiredEnsure all Team Members understand and apply Breeze Guest Commitment and Guest Service standards to their daily responsibilitiesModel Breeze's Guest Service standards in personal actions and when providing leadership directionCoordinate across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.Conduct station audits and support new station openings and Team Member training as neededLead station recovery during irregular operations (IROPS), including weather events, delays, cancellations, and diversionsMust be able to obtain and maintain Ground Security Coordinator certification.Minimum Qualifications1+ years Airline Operational Experience either above the wing or below the wingStrong airline or airport operations background, with hands-on experience in ground, ramp, or customer service operations1+ years experience with providing or monitoring quality assuranceMust possess and maintain a valid driver's license from the state of your primary residenceAble to work flexible hours, including evenings, weekends, and holidays, and be available for emergency response on short noticeKnowledgeable in Airport Operations and Ground OperationsOutstanding leadership capabilities, with ability to lead, train and motivateHold effective coaching and correction conversations, as neededAble to coach Team Members in real time and quickly solve operational issues as they occurBe willing to work with a trainer to learn how to operate a jetway up to and away from parked aircraft.Must be able to obtain and maintain a SIDA badge in accordance with TSA requirementsMust pass a DOT pre-employment drug testMust pass a TSA required fingerprint-based criminal history records check and a Breeze background checkMust have authorization to work in the US as defined by the Immigration Reform Act of 1986Able to lift up to 50 pounds (up to 70 pounds when handling baggage) and meet the physical demands outlined belowAble to travel up to 50% of the time to other stations as required by operational needMust currently possess a Passport with a minimum of six (6) months remaining prior to expirationMust be able to travel to/from the United States without restriction or interruption now or in the futurePreferred QualificationsPrevious Leadership ExperienceNavitaire PSS ExperienceGladly ExperienceCurrent Ground Security Coordinator (GSC) certificationExperience managing irregular operations (IROPS) or supporting multiple stationsSkills/TalentsProficient using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reportingComplete projects on time with minimal supervision, with the ability to work varied hours when necessary to meet deadlinesCompetent in interpersonal communications, collaboration, critical-thinking, and problem solvingA self-starter with excellent verbal and written communication skillsGood work ethicAbility to work in a fast-paced team environmentAbility to handle stressful environmentsProven troubleshooting skillsAttention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverablesExemplifies Breeze's safety culture, values, and missionPhysical Demands & Working ConditionsStand and walk for extended periods, often for the majority of a shiftFrequently lift, carry, push, or pull items up to 50 pounds, and up to 70 pounds when handling baggageRegularly bend, stoop, kneel, reach, and climb stairs or jet bridgesWork in a fast-paced environment with exposure to varying temperatures, weather, and elevated noise levelsFrequent use of hands and arms to handle bags, equipment, and mobility devicesAbility to communicate clearly and respond quickly in operational or emergency situationsPerks of the JobHealth, Vision and Dental - Full TimeHealth Savings Account with Breeze Employee Match - Full Time401K with Breeze Employee MatchGenerous PTOTravel on Breeze and other Airlines too!Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.