Providing expert technical support, the full-time State Licensed Product Support Specialist will assist customers with medical devices through phone and remote tools, participate in weekend support coverage, and handle after-hours escalations. Key responsibilities: Guide customers through product operation, configuration, and best practices Troubleshoot hardware, software, and networking issues efficiently Deliver timely solutions and proactively follow up to ensure customer satisfaction Required qualifications: Associate degree in a related field or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology Preferred Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) are a plus At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support preferred
State Licensed Product Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.